Director, Product Design

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Product Design based in United States. This senior design leadership role will define the experience vision for a sophisticated enterprise data security platform serving expert security professionals. You will lead the product design team while remaining deeply engaged with the craft, ensuring complex workflows feel intuitive, coherent, and effective. A major focus will be designing the next generation of human-and-AI collaboration, including agent-assisted investigations, explainability, trust, and human control. You will partner closely with Product, Engineering, Customer Experience, and executive leadership to shape product direction from the earliest stages. The role combines people leadership, UX research, design systems, product strategy, and hands-on design influence across a growing platform. You will establish measurable standards for usability and customer experience while guiding major initiatives such as platform migration and product consolidation. This is an opportunity to shape how security professionals and AI agents work together in a high-impact, fast-moving product environment. Accountabilities: - Own the end-to-end product design experience across the platform, ensuring a cohesive experience across its major security capabilities and workflows. - Define the next-generation experience vision for human and AI collaboration, including agent-assisted investigations, human-in-the-loop decisions, explainability, trust, and mechanisms for users to review or override automated actions. - Lead, coach, and develop a talented team of product designers while raising standards for design craft, critique, decision-making, and execution.

- Own the UX research function and ensure product decisions are grounded in customer interviews, usability testing, support and feature-request signals, and product instrumentation. - Partner with Product Management and Engineering from the earliest stages of major initiatives, helping define problems, shape scope, and establish effective solutions rather than simply refining predetermined concepts. - Build and evolve the design system, reusable patterns, and interaction frameworks that enable engineering teams to deliver a consistent experience efficiently. - Establish measurable design and usability standards, including benchmarks for task success, core workflow completion, time to resolution, adoption, and support deflection. - Lead experience strategy for major platform migration and consolidation initiatives, ensuring customers experience meaningful improvements throughout the transition. - Represent the customer experience in executive forums, roadmap reviews, business reviews, and strategic planning discussions. - Collaborate across product, engineering, customer experience, and other functions to ensure customer needs remain central to product priorities and decisions. Requirements - 10+ years of experience in product design, including at least 4 years leading and developing product designers. - A strong portfolio demonstrating end-to-end ownership of shipped products, experiences, and design decisions. - Proven experience defining and executing an experience vision for complex products, translating strategy into scalable patterns and shipped experiences. - Experience designing for complex, expert-user enterprise software where customers perform demanding professional workflows, ideally within security, IT operations, observability, data infrastructure, or a similar domain. - Demonstrated experience designing AI-powered or agentic product experiences, with a thoughtful perspective on trust, transparency, control, explainability, and failure modes.