People Services Specialist

People Services Specialist

In this role, you will ensure exceptional associate / future associate experience at Fortune Brands Innovations. You will be a key member of the People Services team serving as a primary point of contact for pre-hires, associates, managers, HR Business Partners, and HR COEs, providing the information and support they need while ensuring HR operational tasks run smoothly all while growing your own skills to further your HR career. As a People Services Specialist, you will have core responsibilities in a variety of the areas listed below as well as the opportunity to contribute through special projects and assignments as we grow our team's scope of services. You'll also have the ability to specialize in certain responsibilities that meet your unique skills & career desires.

Position location This position is eligible for a hybrid schedule. You can expect to work 3 days a week on site in our Deerfield, IL company headquarters location, and the remainder of the week is remote.

Responsibilities:

• Serve as the first point of contact for associates and HR through AskHR and other service channels by researching inquiries, resolving cases, documenting interactions, and meeting service level expectations
• Support the full associate lifecycle, including onboarding, orientation, employee changes, offboarding, and related HR operational activities while ensuring a positive associate experience
• Process and maintain HR transactions in Workday and other HR systems, including hiring, job changes, organizational updates, and terminations while ensuring data integrity and compliance
• Assist associates and managers in utilizing HR systems, self-service tools, and HR resources by providing guidance, education, troubleshooting, and process support
• Support HR programs and processes including benefits administration, tuition reimbursement, employee referrals, relocation, performance management activities, engagement surveys, and other assigned programs
• Maintain personnel records and support compliance, governance, audits, record retention, employment verification, and I-9 requirements in accordance with company policies and legal standards
• Create, maintain, and enhance HR knowledge articles, job aids, process documentation, FAQs, and self-service content that improve the associate and manager experience
• Partner with HR Business Partners, Centers of Excellence, Payroll, Talent Acquisition, HR Technology, Learning & Development, Legal, and other stakeholders to ensure consistent service delivery
• Support reporting, data validation, dashboard maintenance, case metrics, and operational activities to identify opportunities that improve service delivery and the associate experience.
• Participate in HR technology enhancements, testing activities, automation initiatives, and process improvement projects that increase efficiency and enhance service delivery
• Proactively identify opportunities to simplify processes, strengthen governance, improve customer experience, and drive continuous improvement across People Services

This role prepares you for further growth in your HR career. The foundational skills you'll learn in this role will prepare you for a future role in multiple areas of HR such as Talent Acquisition, Talent Management, Total Rewards, HR Technology, Employee Relations, HR Operations, Business Partner, and more. You'll be exposed to multiple areas of HR through day-to-day responsibilities and special projects related to multiple areas of our business.

Qualifications

What you bring:

• 1+ years of experience in Human Resources, Shared Services, HR Operations, Recruiting, HR Technology, or a related field
• High school diploma or GED equivalent
• Demonstrated customer service experience and effective verbal and written communication skills in support of associates, customers, or other stakeholders
• Highly proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, Teams, and cloud-based file-sharing platforms
• Ability to manage confidential information with discretion
• Demonstrated experience to prioritize work, manage competing deadlines, and meet service level expectations

What makes you stand out:

• Experience with HR technology platforms such as Workday or SuccessFactors, Recruitment ATSs (example- SmartRecruiters), time & attendance systems (example- Kronos Dimensions), or similar systems
• Experience working within a ticketing or case management system (Jira, ServiceNow, Workday Help, etc.)
• Experience supporting HR operations, onboarding, shared services, employee or client facing support, case management, compliance, reporting, and experience in an HR service delivery environment, strongly preferred
• Associate's degree or higher in Human Resources, Business, or a related field

Additional Information

Fortune Brands believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is Hiring Pay Range: $40,000 USD - $60,500 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based sales incentive plan.

At Fortune Brands, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates' unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits, adoption benefits, and more. We offer numerous ERGs (Employee Resource Groups) to foster a sense of belonging for all associates.

Fortune Brands is built on industry-leading brands and innovation within the high-growth categories of water, outdoors and security. The Company makes innovative products for residential and commercial environments, with a growing focus on digital solutions and products that add luxury, contribute to safety and enhance sustainability. To learn more, visit our website at fbin.com.

Equal Employment Opportunity

Fortune Brands is an equal opportunity employer. Fortune Brands evaluates qualified applicants without regard to race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic.

Reasonable Accommodations

Fortune Brands is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at View email address on click.appcast.io and let us know the nature of your request along with your contact information.

Important Notice: Protect Yourself from Fraudulent Job Postings

To protect yourself from fraudulent job postings or recruitment scams, please note that Fortune Brands job postings are exclusively hosted on our website at fbin.com/careers via our SmartRecruiters platform. Fortune Brands will never request banking information or sensitive personal details until an offer of employment has been accepted and the onboarding process begins.