IT Systems Engineer

IT Systems Engineer (Associate) The IT Systems Engineer (Associate) supports the design, maintenance, and reliability of HBD's enterprise IT systems across manufacturing and corporate environments. This role is designed for an individual transitioning from IT Support into systems engineering and will focus on building foundational infrastructure, cloud, and security skills under senior engineer guidance. The Systems Engineer will assist with server administration, Microsoft 365, endpoint management, identity services, and documentation while developing deeper engineering capabilities aligned with HBD's cybersecurity, compliance, and operational reliability requirements. Principle Duties and Responsibilities Serve as main point of contact (POC) between HBD IT and MSP Assist senior engineers with: System maintenance, upgrades, and troubleshooting Microsoft 365 and identity related administration tasks Perform system checks and basic remediation following documented procedures Support endpoint and user lifecycle activities (onboarding/offboarding) Participate in incident response and root cause analysis under supervision Create and maintain technical documentation and SOPs Learn and apply HBD cybersecurity, CUI, and NIST aligned controls Technical Skills Troubleshooting system-level issues beyond the desktop tier Assisting with server, application, and infrastructure changes Monitoring system health and escalating when necessary Supporting system documentation, diagrams, and runbooks Following standardized change and security processes Behavioral & Professional Capabilities Analytical problem-solving with a systems-thinking mindset Strong written documentation and verbal communication Ability to learn new platforms quickly and apply feedback Comfort working in manufacturing environments with operational constraints Willingness to follow and enforce security and compliance requirements Experience and Education Required Bachelor's Degree in IT, MIS or equivalent work experience 2–4 years of experience in IT Support, Help Desk, or Technical Support roles with exposure to enterprise environments Windows workstations and basic Windows Server concepts Active Directory users, groups, and permissions Microsoft 365 services (Outlook, Teams, OneDrive, SharePoint fundamentals) Familiarity with basic networking concepts (DNS, DHCP, TCP/IP) Experience documenting procedures, troubleshooting steps, and system changes Strong customer service mindset with the ability to translate technical concepts for non-technical users HBD Industries is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. HBD NOTICE OF COLLECTION - CALIFORNIA – December 2022 Please click on this link to view the notice. Thermoid