Help Desk Technical Support - Shift Saturday - Sunday, 7:00am - 3:30pm & Monday - Wendesday, 3:[...]

Job Description GDIT is seeking a Help Desk Specialist for 24x7x365 service desk support for a Federal customer in Washington, DC. This position is under an IT modernization and sustainment program within a component agency of the Department of Homeland Security (DHS). The position will report directly to the Service Desk Manager or a Shift Lead. In order to more effectively achieve its mission objectives, the component agency must provide technical support to end users to ensure systems are operating with optimal performance, security, and usability. The candidate will conduct all necessary technical Service Desk support activities to ensure systems are strong, robust, and perform up to standard. Shift & Location Work shift: Saturday - Sunday, 7:00am - 3:30pm and Monday - Wednesday, 3:00pm - 11:30pm. Candidate must be onsite. The work location is near Gallery Place Metro station or Metro Center in Washington, DC. Responsibilities Provide user support and customer service on company supported computer applications and platforms. Use a ticketing system (ServiceNow) to document and create all incoming Incident and Service Requests. Troubleshoot issues and advise on appropriate action, ensuring prompt resolution. Escalate issues to Tier 2 or shift lead and track all issues to closure. Respond to user requests via phone and email. Qualifications Technical background. Experience working on service desk teams supporting IT services (desired). Experience with ticketing systems such as Remedy, SCSM, ServiceNow, etc. (desired). Ability to resolve technical issues with little oversight. Strong oral and written communication skills. Technical certifications (desired). 3+ years relevant experience with an Associate’s degree or equivalent acceptable. Technical degree preferred. US citizenship required and ability to obtain a public trust. Security clearance: Must possess, and be able to obtain, Secret clearance. Job family: Technical Support Services. Microsoft Office, Service Desk (Inactive), Ticketing Systems skills. Benefits 401(k) with company match. Comprehensive health and wellness packages. Internal mobility team to help you own your career. Professional growth opportunities including paid education and certifications. Cutting‑edge technology to learn from. Paid vacation and holidays. Additional Information Hourly rate: $25.63 – $28.75 (not guaranteed, based on experience and location). Scheduled weekly hours: 40. Travel required: None. Telecommuting options: Onsite. Work location: USA DC Washington. Equal Opportunity Employer Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans. #J-18808-Ljbffr General Dynamics Information Technology