HR Shared Service Specialist

Job Description

What You Get In This Role

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• Deliver excellent customer service in response to HR queries from employees and managers, via the employee portal
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• Provide support to employees across all stages of the employee lifecycle
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• Ensure requests are resolved in an appropriate and timely manner
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• Enable our employees to self-serve on HR policy and process by creating, maintaining and continuously improving our internal knowledge base
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• Identify, resolve and escalate inconsistent, inefficient and incongruent processes, policies and practices to prevent and mitigate HR risk and compliance issues
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• Develop strong relationships with HR Business Partners and Centers of Excellence, for example; Total Rewards, Payroll and Talent Acquisition.
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• Ensure early identification of service issues and requirements
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• Provide input and insight for enhancement opportunities including tools, processes and policies

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Required Skills

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• Expertise in the HR subject - SMEs in HR benefits, onboarding and I-9 process, offboarding, working in HRIS systems
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• Excellent verbal and written communication and articulation skills
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• Attention to detail
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• Quick learner and ability to connect dots
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• Critical thinking

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Compensation: $20 - $23 per hour\n
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\nID: 37482246\n
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