Contact Center Recruiter (Intermediate Level)

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

As a dedicated Contact Center Recruiter (Intermediate Level) , you will play a critical part in sourcing, attracting, and hiring top talent in a fast‑paced, high‑volume, class-based hiring environment. You will bring a proven track record of success in high‑volume recruiting, with preferred experience in the insurance industry. This role goes beyond transactional recruiting—you will apply a consultative mindset, leverage a strong understanding of local labor market trends, and use data‑driven insights to inform and influence hiring strategies in partnership with business leaders.

We offer a flexible work environment that requires an individual to be in the office 4 days per week.

This position can be based in one of the following locations: San Antonio, TX or Phoenix, AZ.

Relocation assistance is not available for this position.

What you'll do:

• Strategic Sourcing & Full-Cycle Class-Based Recruitment: Execute full-cycle recruitment for a high volume of insurance/claims-related positions, utilizing innovative sourcing strategies to build diverse and robust talent pipelines.

• Market Intelligence & Consultation: Conduct thorough local market analysis, staying abreast of industry trends, compensation benchmarks, and competitor activities within the insurance sector. Proactively consult with hiring managers and stakeholders to provide data-driven insights that shape recruitment strategies and optimize hiring outcomes.

• Relationship Management: Cultivate and maintain strong, collaborative relationships with candidates, hiring managers, and other internal and external stakeholders through exceptional communication and engagement.

• Adaptability & Problem-Solving: Demonstrate a high degree of adaptability, strategic thinking, and problem-solving skills to navigate complex hiring challenges and evolving business needs.

• Process Optimization: Continuously assess and refine recruitment processes to enhance efficiency, candidate experience, and overall effectiveness in a high-volume setting.

• Project Management & Cross-Functional Collaboration: Ideally, leverage project management principles to manage multiple requisitions and hiring initiatives simultaneously. Collaborate effectively with cross-functional teams to ensure alignment on hiring objectives and strategies.

What you have:

• Bachelor’s degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 2 years of progressive work experience in staffing, general human resources, and/or account relationship management, to include knowledge of applicable employment laws.

• Knowledge of state and federal laws regarding employment and hiring practices.

• Knowledge of effective screening and interviewing techniques.

• Developing knowledge and use of Microsoft Office products and other software to support sourcing tools and techniques.

What sets you apart:

• Proven experience in high-volume recruiting environments filling class sizes of 16 or more.

• Demonstrated experience recruiting for claims roles.

• A track record of conducting market analysis and leveraging insights to inform recruitment strategies.

• Exceptional relationship-building skills with candidates, hiring managers, and stakeholders.

• Strategic, adaptable problem-solver with experience navigating changing priorities.

• Demonstrated ability to adapt to changing circumstances and effectively manage unexpected challenges.

• Exposure to project management principles and cross-functional hiring initiatives.

• Excellent communication, negotiation, and interpersonal skills.

• US military experience through military service or a military spouse/domestic partner.

Compensation range: The salary range for this position is: $63,590.00 - $121,530.00 .

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.