Project Manager

Job Description

Job Description

Description:

ABOUT US: Ascensus Global, Inc. (formerly MultiLingual Solutions, Inc.) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) with 24 years of successful experience providing professional language services, foreign language and cultural training, and analysis support to a broad client base consisting of more than 40 U.S. military and intelligence customers, as well as over 2,000 civilian government, commercial and non-profit organizations in various fields. With ISO 9001:2015 and 17100:2015 certifications, AGI provides services in more than 100 languages, employing innovative technologies and methodologies and applying best practices from both the Government and commercial arenas to advance each customer’s unique communication and operational objectives throughout the U.S. and across the globe.

POSITION SUMMARY: The Project Manager independently manages end-to-end execution of complex projects, ensuring high-quality, on-time, and on-budget delivery in alignment with client requirements and company SOPs. This role manages project financials, resources, data integrity, and performance metrics while driving continuous improvement in quality and operational efficiency. The role also supports proposals, reporting, and leadership decision-making through accurate analysis and clear communication. As a senior client-facing role, the project manager builds trusted partnerships, manages key accounts, and identifies opportunities for long-term growth. 

ESSENTIAL RESPONSIBILITIES:

• Manage day-to-day execution of complex, high-profile projects, including scope, resources, risk, financials, and change management, ensuring on-time, on-budget delivery aligned with customer requirements and SOPs.
• Gather and validate client requirements, prepare timely and accurate quotes, and ensure effective project execution.
• Manage project financial performance, monitoring revenue, costs, margins, utilization, and key performance indicators to meet divisional goals.
• Identify, recruit, onboard, and manage language professionals and project staff, ensuring readiness, performance quality, and optimal rate negotiation.
• Maintain accurate, complete, and timely project, client, assignment, and performance data across systems; ensure proper use of project technologies and tools.
• Monitor quality trends, implement corrective actions, and continuously improve workflows, SOPs, and operational efficiency.
• Train, coach, and support team members; foster a productive work environment and resolve conflicts quickly and professionally.
• Prepare and deliver regular project and management status reports using operational and financial metrics to inform leadership decision-making.
• Support business development by preparing technical, pricing, and past performance inputs for proposals and assisting with marketing and sales initiatives as needed.
• Develop and maintain strong client relationships by setting expectations, providing regular reporting, managing contracts, and leading client and project meetings.
• Proactively build account knowledge, identify growth opportunities, and act as a trusted advisor to ensure long-term client satisfaction and retention.
• Perform additional duties as assigned.

SECURITY CLEARANCE: N/A

QUALIFICATIONS:

• Bachelor’s Degree (course of study in translation or interpretation a plus) or equivalent years of experience.
• Minimum of 5 years of corporate project management experience in the language services industry.
• More than 3 years of demonstrated account/relationship management experience.
• Native or bilingual proficiency in English and Spanish.
• Excellent communication, public speaking, and interpersonal skills.
• Proven analytical and organizational skills to complete goals/projects on time.
• Familiarity with CAT tools and Adobe Creative Suite.
• Advanced proficiency in MS Office Suite.
• Ability to work independently in a high operational tempo environment.
• Exceptional problem solving/critical thinking skills.
• Ability to work extended hours during busy periods based on customer needs.

Preferred Requirements:

• Intimate familiarity with project management best practices.

Work Environment:

• Work is generally performed remotely.
• A low amount of travel may be required

Pay Range: Pay Range: $60K - $85K 

AGI's pay range and level are general guidelines for this job. Several factors, including education, geographic location, contract labor categories, experience, knowledge, skills, and abilities, or market data, determine the final salary.

AGI is committed to equal employment opportunity without regard to race, color, ethnicity, national origin, sex, pregnancy, marital status, sexual orientation, gender identity, age, religion, disability, military/veteran status, or any other characteristic or condition protected by federal, state, or local laws. We support the employment and advancement in employment of individuals with disabilities and of protected veterans, and we treat qualified individuals without discrimination regardless of their physical/mental disability or veteran status.