Popeyes - TEAM LEADER

POSITION SUMMARY

Responsible, as the first‑line operational supervisor, for training and leading team members in consistently delivering an exceptional guest experience, including ensuring high‑quality food, meeting 20/20 guest expectations, and maintaining compliance with all Popeyes procedures, systems and standards.

RESPONSIBILITIES

Guest Expectations – Encourage a customer‑first attitude, respond to guests with a positive “yes” approach, apply the 3‑step problem‑resolution process, and use JIB Smart Selling standards where appropriate. Neat & Well‑Groomed – Enforce uniform and grooming standards, coach employees on compliance, and model professional appearance. Friendly Service – Greet guests with a smile, treat everyone with respect, and coach the team on maintaining a friendly attitude. Well‑Staffed Operations – Maintain restaurant cleanliness, assist with order taking and cashiering during busy periods, and organize team readiness. Food Quality – Monitor food presentation, taste, and temperature, coach on standards, and retrain as needed. Consistent & Quick Service – Model urgency, lead fast‑service training, and help staff during peak times. Order Accuracy – Communicate clearly within the team, verify orders, address errors, and hold employees accountable for minimal mistakes. Food Safety – Follow all food safety and quality procedures, complete the food safety checklist each shift, and practice proper hand‑washing and glove protocols. Brand Ambassador – Embrace the Popeyes brand, inspire the team, and proudly represent the company. Focus on the Guest – Treat guests and employees with care, anticipate needs, handle complaints, and keep guests as the top priority. Team Skills – Respect all employees, demonstrate strong leadership, maintain a calm environment, and coordinate team resources. Commitment – Thrive in a fast‑paced environment, maintain professionalism, resolve issues, adapt to change, manage cash, and uphold all policies. Front of Restaurant – Provide guest service (dine‑in/drivetru), manage order entry, handling, and customer interaction; perform interior and exterior cleaning duties; maintain equipment and the dining area. Supervision – Train workstation operations, enforce procedures, deliver guest‑service training, handle complaints, create a positive environment, conduct onboarding, provide feedback, and handle employee issues. Back of Restaurant – Assemble and prepare products, manage prep activities, operate fryer equipment, maintain equipment cleanliness, and handle receiving and storage of products.

QUALIFICATIONS

Experience – Six consecutive months at Popeyes with 100% workstation certification for internal promotions, or one year supervisory experience in a restaurant or retail customer‑service setting. Knowledge/Skills/Abilities – Minimum age 18, completion of Team Leader training, ServSafe certification where required, proficiency in spoken, read, and written English (additional language skills may be required), strong interpersonal, basic math, analytical, organizational, and leadership skills, computer and software literacy, and demonstrated integrity and ethical behavior. Physical Requirements – Ability to stand and walk approximately 90–95% of the shift, lift 15–25 lbs., listen to guest orders, operate a cash register, and read video monitors.

REASONABLE ACCOMMODATION

DMSD Cajun Eats, LLC dba Popeyes and its affiliates will provide reasonable accommodations to qualified individuals with a disability to perform essential job functions in accordance with applicable law.

LEGAL DISCLOSURE

Any applicant who is offered and accepts employment must review and sign an agreement that the company and employee will submit most employment‑related disputes to binding arbitration and forgo court jury proceedings. #J-18808-Ljbffr SupportFinity™