Production Support

Production Support TechnicianCome join our amazing team and work remote from home!What you'll do:The Production Support Technician will be responsible for providing production support. Analyzes, troubleshoots and documents issues and processes. Communicates and coordinates incident response with other support staff as required. Performs all duties in accordance with all company guidelines and applicable federal, state and local regulations wherein the company operates.The target pay range for this position is $85,000 to $95,000.Monitors nightly software data load processes using server management tools and email.Analyzes and troubleshoots nightly process errors and failure notices using server management and software development tools and other software utilities.Logs and assigns incidents in the Service Desk product, and records incident fixes and other incident analysis.Communicates with internal tier 2 support staff and outside vendor support staff as necessary to address production issues and coordinate efforts.Documents processes and production jobs in Service Desk, Sharepoint and elsewhere with a goal toward establishing a knowledge base for general understanding by all support staff.Performs process development work and process enhancements.Analyzes process performance, identifies process improvement opportunities and performs performance tuning on systems and processes to improve overall ETL performance.Monitors server health and performance during off hour periods including, but not limit to; Citrix, E-Mail, FTP, Storage Utilization, network uptime, security, and other performance/capacity metrics.Strong analytical, problem solving, collaboration and technical skillsSQL QueriesAbility to understand, remember, and apply oral and/or written instructions or other informationAbility to understand, remember, and communicate routine, factual informationAbility to understand complex problems and to collaborate and explore alternative solutionsAbility to apply common sense in performing jobAbility to make decisions that have moderate impact on the immediate work unitAbility to organize thoughts and ideas into understandable terminologyAbility to add, subtract, multiply, divide and to record, balance, and check results for accuracyAbility to understand and follow basic instructions and guidelinesAbility to compose letters, outlines, memoranda, and basic reports and/or to orally communicate technical informationAbility to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quicklyWhat you'll need:Must be able to work Midnight to late morning shift.Must be able to work overtime as needed, including occasional additional days if necessary.Knowledge of enterprise solutions using Microsoft SQL Server (2008+), Microsoft Reporting Services or Microsoft Analysis ServicesExperience using enterprise ETL applications such as Microsoft SSISMicrosoft Windows Server (2008+)Knowledge of SFTPMicrosoft Exchange (2010+)Knowledge of change managementTechnical or associates degree or similar certification or working towards completion of such.1 - 2 years' experience with IT departmental support or development1 – 2 years' experience with SQL Server Integration Tools (SSIS) preferred.1 – 2 years' experience with Microsoft SQL Server Database administration preferred.SQL Server and Windows Server certifications preferredOur Company:Carrington Mortgage Holdings is a holding company whose primary businesses include asset management, mortgages, real estate transactions and real estate logistics. Collectively, the businesses are vertically and horizontally integrated, and provide a broad range of real estate services encompassing nearly all aspects of single-family residential real estate transactions in the United States. Guided by a leadership team with a wealth of industry experience and guided by a consistent philosophy, Carrington maintains the necessary infrastructure to ensure stability and maximize value during any market cycle.What We Offer:Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.Customized training programs to help you advance your career.Employee referral bonuses so you'll get paid to help Carrington and Vylla grow.Educational Reimbursement.Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.Notice to all applicants: Carrington does not do interviews or make offers via text or chatCarrington is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, sex, gender identity, national origin, ancestry, age, marital status, sexual orientation, protected veterans status, physical or mental disability or any other legally protected category. Carrington will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company.