Patient Service Representative- SPANISH SPEAKER HIGHLY NEEDED

Job Description

Job Description

Description:

We are seeking a compassionate and highly organized Patient Service Representative (PSR) to be the welcoming face of our dedicated rheumatology practice. As the first point of contact for our patients, the PSR plays a critical role in creating a positive, supportive, and efficient environment. This position is responsible for managing all front desk operations, from scheduling and check-in to patient communication. The ideal candidate will possess exceptional customer service skills,thrive in a high volume, fast-paced setting, and have a genuine desire to assist patients managing chronic conditions.

Essential Functions and Responsibilities

• Patient Check-In and Check-Out:
  • Greet all patients and visitors with a warm and professional demeanor.
  • Manage the patient check-in process, including verifying demographic and insurance information, obtaining necessary signatures on consent forms, and ensuring all data is accurate in the Electronic Health Record (EHR) system.
  • Collect co-payments, deductibles, and outstanding balances in a sensitive and efficient manner.
  • Facilitate a smooth check-out process by scheduling follow-up appointments, procedures, and ancillary tests as directed by the clinical staff.
• Appointment Scheduling and Coordination:
  • Manage a high volume of incoming calls to schedule, reschedule, and cancel appointments for new and established patients.
  • Maintain the provider schedules with a high degree of accuracy, optimizing for efficient clinic flow.
  • Clearly communicate appointment details and any necessary pre-visit instructions to patients.
• Communication and Patient Support:
  • Serve as the primary liaison for non-clinical patient inquiries, directing calls to the appropriate department (e.g., billing, nursing, medical records) as needed.
  • Take clear and concise messages and route them to providers and staff through the EHR system.
  • Provide empathetic and patient support, understanding the unique challenges faced by individuals with rheumatic diseases.
• Administrative Duties:
  • Manage the reception area to ensure it remains clean, organized, and welcoming.
  • Process incoming faxes, mail, and medical record requests in a timely and confidential manner.
  • Perform insurance eligibility checks prior to scheduled appointments.
  • Perform other administrative duties as assigned to support the clinical and administrative teams.

ADA Physical Requirements

• Data Entry and Manipulation: Constantly operating a computer, phone system, and other office productivity machinery (e.g., printer, copier) which requires the use of hands/fingers to handle, feel, operate, and input data (typing, writing, etc.).
• Stationary Position: The need to remain in a stationary position (sitting or standing) for extended periods to perform computer and phone work.
• Movement: Occasionally needing to move about inside the office to access file cabinets, office machinery, or other workstations.
• Visual Acuity: The ability to observe and read computer screens, forms, charts, and small print for accurate information and assessment.
• Lifting/Carrying: Minimal requirements, typically sedentary to light (moving or transporting items up to 10-20 pounds), such as files, supplies, or a laptop.

Qualifications and Skills

• High school diploma or equivalent required; Associate's degree or certificate in a healthcare-related field is a plus.
• A minimum of two years of experience in a customer service role is required; experience as a Patient Service Representative or Medical Receptionist in a medical office is strongly preferred.
• Experience in a specialty practice (e.g., rheumatology, oncology, neurology) is highly desirable.
• Proficiency with Electronic Health Record (EHR) or Practice Management software is essential.
• Strong understanding of medical terminology and different types of health insurance plans.
• Exceptional interpersonal and communication skills, with a demonstrated ability to be compassionate and patient.
• Proven ability to multitask in a fast-paced environment while maintaining a high level of accuracy and professionalism.
• Strong problem-solving skills and the ability to handle sensitive situations with discretion.

Why Work For Us?

• 401(k)Future-Proof Your Money (with a Match!)
  • Get a head start on retirement with our 401(k) plan, including a competitive employer match. It's the easiest free money you’ll ever get, letting you build wealth while you work.
• Paid Time Off (PTO) Freedom & Flexibility:
  • Mix your vacation, sick, and personal days into one flexible bank. Take the time you need to recharge, travel, or just crush that to-do list at home. We believe in work-life balance.
• Group Health & Dental InsuranceAffordable, Quality Care (Health & Dental)
  • Stay healthy without the high cost. Access to a great medical and dental network to keep you covered from annual checkups to unexpected events—at a price that won't drain your bank account.
• Life Insurance: Peace of Mind Coverage
  • We provide life insurance for you at zero cost. It’s one less thing to worry about, providing a financial safety net for your family or loved ones
• Uniform Allowance: Gear Up Stipend
  • Get an annual allowance to buy the scrubs and gear you prefer. Spend it on new, comfortable gear so you can look and feel your best every day.
• Paid Holiday (For Eligible Employees): Celebrate & Recharge
  • Enjoy a standard set of paid days off for major federal holidays. No need to burn your PTO for holidays like Thanksgiving or Christmas.
• Bonus: Performance Rewards
  • While not guaranteed, the practice leadership often awards a bonus to recognize outstanding individual effort and contributions to the team’s success. Your hard work gets noticed.

Company Mission and Values

• “ To partner with you on your journey to better health, providing compassionate, advanced rheumatologic care and empowering you to lead a healthier, more fulfilling life. ”
• Compassion and Empathy: Recognizing the chronic nature of rheumatic diseases and the emotional, physical, and financial toll they take on patients, and treating everyone with kindness and sensitivity.
• Clinical Excellence/Quality of Care: Committing to the highest level of evidence-based medicine, accurate diagnosis, and continually improving patient outcomes.
• Patient-Centered Care: Focusing on the individual patient's needs, preferences, and goals, fostering shared decision-making, and respecting their autonomy.
• Integrity and Trust: Adhering to high ethical standards, being honest and transparent in communication, and building long-term, trusting relationships with patients.

EEOC & Reasonable Accommodation Statement

Piedmont Arthritis is an equal opportunity employer. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. All qualified applicants will receive consideration for and within employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources.