Front Desk Coordinator

Job Description

Job Description

We’re hiring a Front Desk Coordinator to deliver unparalleled customer service to all external visitors, callers, clients, vendors, as well as Dowbuilt employees, ensuring they have a positive, professional and memorable experience. Highly proficient interpersonal skills and the ability to juggle multiple priorities are keys to long term success in this valued position within our Seattle headquarters.

WHAT YOU’LL DO
As a front desk coordinator, you’ll be responsible for:
Core Office Coordination Support:

• Answer the Dowbuilt main line phone and accurately transfer calls and messages
• Greet and direct visitors to the appropriate party
• Manage shipping/receiving for Seattle office:
  • Package and prepare outgoing mail and deliveries
  • Sign for incoming items and certified mail
  • Open and distribute all office mail
  • Ensure all outgoing mail is delivered to USPS and FedEx at the end of each business day
• Monitor office supply inventory and place orders weekly, keep supply area organized and stocked
• Review and properly code all invoices in a timely manner.
• Maintain common office spaces, including the conference rooms, lobby, and kitchens

• Manage conference room scheduling; train employees on electronic scheduling as needed

• Troubleshoot copier/printer, computer, and basic software issues as needed. Refer large issues to IT department
• Provide staff with administrative assistance upon request
• Complete special projects at the request of the Business Operations Manager

• Assist Business Operations Manager with facilities management for the Seattle office
• Monitor office vendors to ensure they are delivering accurate and high-quality services
• Coordinate facility access for subs and vendors
• Maintain records of repairs and preventative maintenance activities
• Order and track building maintenance supplies
• Support emergency preparedness activities and evacuation drills
• Maintain compliance with building and safety regulations

WHAT YOU NEED TO SUCCEED
To be successful as a Dowbuilt front desk coordinator, you’ll need:

• High School Diploma or GED
• 3 years of office management, administrative, facilities support or similar experience required
• Bilingual English/Spanish is preferred
• MS Office Suite (Outlook, Excel, Word) experience required
• Experience with web-based solutions such as Smartsheet, Egnyte, and Slack
• Strong organizational skills and ability to juggle competing deadlines and projects
• Excellent problem-solving skills
• Ability to establish and maintain effective relationships with management, employees, vendors, and general public
• Impeccable attention to detail and ability to follow through in a timely manner
• Ability to be an active listener, ask for help and suggest solutions
• Motivated, dependable, and trustworthy

• Ability to handle sensitive and confidential information

• Ability to manage stress and maintain composure in challenging situations
• US work authorization

WHAT WE OFFER
We are a fun, easygoing bunch of professionals who take a lot of pride in the work we do. We acknowledge the contributions and talents of our team members by providing benefits that support you at work and in life:

• Competitive pay commensurate with skills and experience
• 100% paid Medical, Dental, Vision, short-term disability and $50k in basic life insurance for full-time employees – 1st of the month following DOH
• 35% Medical and 30% Dental + Vision coverage for eligible dependents
• 401(k) retirement savings plan with 3% employer safe harbor contribution
• 8 paid holidays each year, no waiting period
• Paid Time-Off (PTO) – 0.046 hours per 1 hour worked (approx. 12 days for full-time employees) with an increase to this accrual each January with years of service up to max of 176 hours/22 days annually
• Annual tool stipend and tool loan policy
• Education/Tuition Reimbursement program
• Opportunities to build for Dowbuilt in other regions, if desired

The base pay range for this position is $24.00- $28.00 per hour. Actual compensation within this range will be determined based on factors including, but not limited to, relevant experience, skills, education, certifications, geographic location, and internal equity.

WHO WE ARE

Dowbuilt is a construction company founded in 1980, and today our talented teams can be found from coast to coast. We excel at cutting-edge, innovative, never-been-done-before residential projects and home service—all of which require precision and impeccable attention to detail. We work with top architects, and our builds are regularly featured in publications such as  Architectural Digest , Architectural Record , and  Dwell .

The Dowbuilt culture is one of care—care for our employees, clients, and the talented craftspeople we partner with—resulting in care for the incredible designs we bring to life.

HOW YOU’LL MAKE AN IMPACT

We’re committed to investing in our team members’ ongoing professional development, and as a leader with Dowbuilt, you play a big part in ensuring that your team has equal opportunity to play to their strengths, fill gaps in knowledge and grow professionally.

Effective career development requires two-way, open communication between employee and manager. This means expectation setting happens on both sides, along with support, mentorship, and goal setting at regular intervals. Find out how you can take your own career to the next level and inspire the next generation of talent with Dowbuilt.

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