General Manager

General Manager PartsCleveland Brothers, the largest Cat® dealer in Pennsylvania, northern West Virginia and western Maryland, has an immediate opportunity for a General Manager Parts.The reporting office can be Harrisburg, PA OR Murrysville, PACleveland Brothers Equipment Co., Inc., your local Caterpillar dealership, is looking for a highly motivated self-starter to join our growing team of established and successful parts professionals.Position Summary:The General Manager – Parts is responsible for the overall leadership, strategy, and financial performance of Cleveland Brothers' parts business across approximately 32 branches, 200+ team members, and more than $100M in parts inventory. This position oversees Regional/Parts Operations Managers and ensures standardized, efficient operations across all branches while building a culture of accountability, learning, adaptability, and continuous improvement.This leader will drive revenue growth, gross margin performance, inventory productivity, operational excellence, and workforce development while partnering closely with Service, Product Support Sales, Machine Sales, Rental, and Executive Leadership. The role requires a growth-minded leader who can develop leaders, challenge existing processes constructively, learn from setbacks, encourage innovation, and create an environment where teams are empowered to improve performance and deliver a best-in-class customer experience in alignment with Caterpillar and Cleveland Brothers standards.Primary Responsibilities:Identify opportunities to expand market share, improve competitiveness, and enhance customer valueProvide leadership and direction to Regional Parts Operations Managers and parts leadership teamsDevelop and coach parts leaders to think strategically, take ownership, learn from challenges, and continuously improve team performanceEnsure consistent execution of policies, procedures, and operational standards across all parts locationsOversee inventory strategy for more than $100M in parts inventory, including availability, turns, obsolescence control, forecasting accuracy, and working capital disciplineDrive process standardization and continuous improvement across all branchesPromote a growth mindset across the Parts organization by encouraging problem solving, experimentation, feedback, and a willingness to challenge the status quoEnsure alignment and effectiveness of systems, tools, and reporting structuresUse data, feedback, and lessons learned to identify gaps, improve execution, and build organizational capability for future growthDrive profitability through revenue growth, gross margin management, cost control, operational efficiencies, pricing discipline, and inventory productivityPartner with executive leadership on budgeting, forecasting, and capital planningCollaborate with Service, Machine Sales, Rental, and Product Support Sales to deliver integrated customer solutionsImprove customer uptime and satisfaction through parts availability, fulfillment accuracy, service support, and consistent branch executionEstablish clear performance measures for the parts organization, including revenue growth, gross margin, fill rate, inventory turns, obsolescence, customer satisfaction, employee development, and branch operating consistencyStrengthen relationships with key customers, Caterpillar, and supplier partnersAdditional Responsibilities:Establish a consistent branch review rhythm across the parts network to assess execution, identify gaps, share best practices, and support continuous improvementEnsure Parts Department systems, procedures, records, and reporting tools support scalable, data-driven execution across the organizationAnticipate future workload, technology, staffing, and process needs required to support long-term growth across the parts businessMaintain strong knowledge of products sold and serviced, Caterpillar programs, customer applications, and aftermarket support requirementsSkills / Knowledge / Qualifications:Ability to lead a large, multi-branch parts organization through clear operating rhythms, field engagement, and consistent leadership expectationsMust have sufficient interpersonal skills to work cooperatively and effectively motivate and evaluate employee performance.Demonstrated ability to lead by coaching others, seeking feedback, adapting to change, and turning challenges into improvement opportunitiesMust have planning skills sufficient to forecast department requirements and effectively produce department standards.Ability to create a learning-oriented leadership culture that encourages accountability, collaboration, innovation, and development of future leadersStrong business acumen with the ability to balance customer service, parts availability, inventory investment, margin performance, and operational efficiencyAbility to learn and understand all aspects of parts operations and their impact on Company goals and initiatives.Must be able to maintain and develop reporting systems to provide management with informationEducation and Experience:Bachelor's degree in Business, Supply Chain, or related field (or equivalent experience)10+ years of progressive leadership experience in parts operations, supply chain, or dealership environmentsProven experience managing multi-location operations and leading leadersExperience leading large-scale teams through multiple layers of leadership, preferably across 32 or more operating locationsStrong financial acumenExperience managing significant inventory, working capital, or supply chain assets, preferably in a dealership, heavy equipment, industrial distribution, automotive, or aftermarket parts environmentAbility to influence and lead across multiple levels of the organizationTrack record of developing leaders, building bench strength, and leading teams through change with resilience, curiosity, and continuous improvement disciplineWhy Join the Cleveland Brothers TeamMarket Leading Benefits Package: Medical, dental, vision, life insurance, 401(k) match, short- and long-term disability, health savings account, PTO, Profit Sharing Account.Advancement: Take your career to the next level with a dynamic organization that wants to see you succeed! In addition to room to grow in this role, there are limitless opportunities across 32 locations whether you want to move up, or into another division of the company.Stability – Cleveland Brothers has been around for 75 years. Experience tremendous job security in an essential role with an organization that is around for the long haul.About Us: Founded in 1948, Cleveland Brothers Equipment Co., Inc., is the exclusive Cat® dealer of western and central Pennsylvania, northern West Virginia and western Maryland, providing new, used and rental equipment, parts and service. Cleveland Brothers supplies a vast variety of solutions and products, including construction machinery, industrial diesel and gas engines and generators, air compressors and boosters, oil and gas machinery and much more, in addition to full truck service for all makes and models. With 32 locations, customers have access to all of the parts and equipment needed to get the job done, backed by industry-leading technicians and staff. For more information, please visit qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.