Product Manager, Learning Experience

Role Description

We are seeking a Product Manager, Learning Experience, to join our team and share in their passion for learning and development. Responsibilities include product optimization, development, and continuous monitoring of high-quality learning products, including courses, credentials, and programs, to support growth and improved Customer Experience of a global L&D solution for ASME. This role partners with cross functional teams, as well as external vendors, contractors, subject matter experts, partners, etc.

• Continuously monitor, review and analyze learner and market data.
• Make recommendations on product development, maintenance, optimization; and continuously rationalize the product portfolio and sunsets as necessary.
• Continuously adapts recommendations (and the related roadmap) based on real-time data.
• Identify target customers and their goals, motivation, preferences, and channels to market.
• Craft learner personas and their job map based on pain points and needs assessment.
• Coordinate with ASME strategy office, adjacent ASME units, volunteers, instructors, and sub-groups and utilize their expertise, data, and research to estimate market sizing.
• Identify and prioritize product opportunities and unique value propositions.
• Maintain an ongoing strategic roadmap for the learning experience “supply chain.”
• Identify process improvements to encourage repeat customers and customer satisfaction, among other KPIs.
• Propose and implement notifications and regular communication with learners to maximize customer success and loyalty.
• Incorporate product insights into product descriptions and other product collateral.
• Maintain an internal database of course metadata.
• Work with marketing and sales to articulate the messaging, value proposition, and audience for all products.
• Work effectively with L&D team for cohesion in maintaining proper communication of product roadmap and status.
• Solicit, manage, and optimize the work product of external vendors, contractors, subject matter experts, partners, etc.
• Contribute to financial activities and the creation/execution of contracts with external resources.

Qualifications

• Bachelor’s degree or additional equivalent work experience.
• Minimum of 5 years’ experience in Product Management, Customer Experience, Engineering Education or a closely related field.
• Experience with the instructional design, development and implementation of learning and development materials preferred.

Requirements

• Communication – Oral and written presentation, including the ability to clearly explain technical concepts to non-technical audiences.
• Relationship Management – Ability to work well with teams in diverse, complex, and changing environments.
• Problem Solving – Ability to identify key issues, gather data to investigate those issues, and develop actionable recommendations.
• Project Management:
  • A detailed approach and ability to work independently and remain organized in order to meet commitments and balance competing priorities.
  • Familiarity with project management, collaboration tools and database systems preferred (ex: JIRA, Airtable, MIRO).
• Technical:
  • Proficiency with MS Office, Word, Power Point and Outlook.
  • Knowledge of Search Engine Optimization (SEO) preferred.
  • Capability to understand, interpret, and analyze data. Strong excel skills preferred.

Benefits

• This role is eligible for a remote work arrangement.
• Periodic business travel may be required, including but not limited to, ASME offices, globally.

Company Description

ASME helps the global engineering community develop solutions to real-world challenges. Founded in 1880 as The American Society of Mechanical Engineers, ASME is a nonprofit professional organization that enables collaboration, knowledge sharing, and skill development across all engineering disciplines, while promoting the vital role of the engineer in society.

• ASME codes and standards, publications, conferences, continuing education, and professional development programs provide a foundation for advancing technical knowledge and a safer world.
• From college students and early-career engineers to project managers, corporate executives, researchers, and academic leaders, ASME's members are as diverse as the engineering community itself.