IT MANAGER

POSITION SUMMARY:Involved in daily operations, planning, development, implementation, and support of the Casino's Information Systems data center, software systems, and communications systems. Assisting in directing, reviewing, analyzing, coordinating, and overseeing all Infrastructure Technologies, personnel, and operations, including networks, servers, security protocols, storage hardware, and software, while ensuring reliability, uptime, and security for all the Casino's supporting hardware and software. The IT Manager will oversee IT Help Desk Services, application, and system support and ensure that end-users receive the appropriate assistance.ESSENTIAL FUNCTIONS:Ensure effectiveness of data center including security logs; verification that proper backups and restores take place, equipment maintenance, and operating safety.Ensure efficient maintenance and performance of systems.Prepare, alter, and maintain detailed maintenance schedules for all hardware and software applications.Assist in planning, coordinating, directing, and designing IT systems-related solutions for the organization.Assist in the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, workstations, operating systems, hardware, software, and peripherals.Managing, guiding, and mentoring a team of IT systems professionals.Assist in IT staffing, including supervision, scheduling, career development, and performance evaluations.Analyze the performance of the IT Service Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance the quality of service and prevent future problems.Preserves assets by implementing disaster recovery and backup procedures and information security and control structures.Other responsibilities as required.Alignment with and demonstration of the organization's Vision, Purpose, Values, and Commitments is an essential function and expectation of this position.ADDITIONAL DUTIES: Work closely with the IT Director to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization.Benchmark, analyze, report on, and make recommendations for the improvement and growth of the IT infrastructure and IT systems.Help define IT infrastructure strategy, architecture, and processes.Stay up to date on security risks and ensure corporate security.Analyze business requirements by partnering with key stakeholders to develop solutions to streamline software system usage and streamline business operations for efficiency.Apply and adhere to all administrative and organizational internal controls to ensure continuous compliance within the enterprise.Coordinate equipment installation and maintenance activities with operations to avoid disruption in IT communications and systems to ensure the efficiency of operations.Evaluate new technologies and platforms to determine their applicability to solving business challenges and needs. Make recommendations.Follow IT standards to manage projects through the project lifecycles of initiation, planning, execution, and closure.POSITION QUALIFICATIONS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.Customer Focus - Making customers and their needs a primary focus of one’s actions, developing and sustaining productive customer relationships.Managing Conflict - Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.Decision Making - Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.Initiating Action - Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.Communication - Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.EDUCATION:Bachelor’s DegreeTRAINING AND/OR EXPERIENCE:Four to six years of related experience.Four years of proven hands-on experience, implementing, supporting, administrating, troubleshooting, and maintaining core enterprise applications of Casino Management Systems, Property Management Systems, Financial Management Systems, and F&B Systems.Must be able to read, write, and verbally communicate fluently in English.GAMING INDUSTRY EXPERIENCE IS REQUIREDSKILLS AND ABILITIES:Possess a highly developed sense of customer service and interpersonal skills, including high integrity and respect for individuals. Highly skilled in supporting a complex high-availability environment.Possess excellent planning skills and proactively guide executive management to higher levels of efficiency and profitability by leveraging technology.Possess and demonstrate well-developed interpersonal and communication skills while exhibiting confidence, intelligence, leadership, and teamwork characteristics.Able to manage projects, install, configure, upgrade, maintain, monitor system performance network resources, and provide guidance to team members.Highly skilled in VMware, Windows Client/Server, and networked environments.Proactively identify problems and facilitate resolution while maintaining a very high level of guest service and professionalism.WORK ENVIRONMENT AND CONDITIONS:Exposure to a smoke-filled and noisy environment frequently. Works outdoors occasionally. May work weekends, shifts, and holidays.PHYSICAL DEMANDS:Stand and Walk – ConstantlySit – OccasionallyHandling – FrequentlyReach Outward – FrequentlyReach Above Shoulder – OccasionallyClimb– OccasionallyCrawl– N/ASquat and Kneel – OccasionallyBend – OccasionallyLift/Carry – Occasionally up to 20 lbsPush/Pull – Occasionally up to 25 lbs #J-18808-Ljbffr Colusa Casino Resort