Clinic Assistant / Patient Care Coordinator

Now Hiring: Patient Care Coordinator

Celebrations Speech Group is seeking a full-time Clinic Assistant / Patient Care Coordinator to join our team. This role supports patient care coordination, insurance documentation, discharge workflows, and patient communication. The ideal candidate is organized, professional, detail-oriented, and comfortable working with families, therapists, and insurance companies.

Position: Clinic Assistant / Patient Care Coordinator

Location: Hybrid, Stockton or Elk Grove, CA

Schedule: Monday through Friday, 9:00 AM to 6:00 PM PST

Employment Type: Full-time, non-exempt

Compensation: $21.00 to $23.00 per hour, based on experience and qualifications

About the Role

The Clinic Assistant / Patient Care Coordinator plays an important role in supporting patients, families, clinical team members, and administrative workflows. This position helps ensure timely communication, accurate documentation, and smooth coordination related to patient care, patient progress reports, and discharges.

Responsibilities Include

• Serve as a point of contact for patient care advocacy and patient-related communications.
• Communicate professionally with patients, families, therapists, and internal team members.
• Support patient discharge processes and follow applicable discharge procedures.
• Coordinate and track progress report deadlines for insurance companies.
• Submit progress reports and required documentation to insurance companies in a timely manner.
• Send reminders to therapists and clinical team members regarding report due dates and required documentation.
• Assist with authorization, reauthorization, and insurance-related communication as needed.
• Maintain accurate patient trackers, active client lists, and administrative documentation.
• Support verification of discharge documentation and patient chart completion.
• Respond to patient and family inquiries in a calm, professional, and service-oriented manner.
• Handle confidential patient information in accordance with HIPAA and company policy.
• Support front-office and back-office administrative tasks as needed.
• Complete other related duties as assigned by management.

Qualifications

• Prior experience in healthcare administration, patient coordination, insurance coordination, or a similar administrative role preferred.
• Strong written and verbal communication skills.
• Excellent organization, follow-through, and attention to detail.
• Ability to manage multiple deadlines and shifting priorities.
• Professional and compassionate communication style when working with patients and families.
• Comfortable using email, spreadsheets, patient trackers, and administrative systems.
• Ability to maintain confidentiality and follow HIPAA requirements.
• Ability to work independently while also collaborating with a team.

Benefits

Full-time employees may be eligible for:

• Medical, dental, and vision benefits
• Retirement savings plan with company match
• Cell phone reimbursement after 30 days of successful employment
• Employee discount perks and wellness-related resources
• Paid sick leave
• Mileage reimbursement for pre-approved business-related travel

Flexible work from home options available.

Compensation: $21.00 - $23.00 per hour

Equal Employment Opportunity Statement

Celebrations Speech Group is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital status, pregnancy, reproductive health decision-making, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.

California Fair Chance Statement

Qualified applicants with criminal histories will be considered for employment in a manner consistent with the California Fair Chance Act.

Reasonable Accommodation Statement

Celebrations Speech Group provides reasonable accommodations to qualified individuals with disabilities and applicants who need assistance during the hiring process, unless doing so would create an undue hardship. Applicants who need an accommodation may contact Human Resources.