Medical/Dental Receptionist

Medical/Dental Receptionist Primary Purpose The Medical Receptionist serves as the first point of contact for patients, visitors, and healthcare providers. This position is responsible for creating a welcoming environment, managing patient appointments, maintaining accurate records, coordinating communications, processing insurance and billing, and supporting efficient clinic operations. Essential Functions Patient Reception and Customer Service Greet patients and visitors in a professional, courteous, and compassionate manner. Check patients in and out for appointments. Verify patient demographic, insurance, and contact information. Address patient questions and concerns or direct them to the appropriate staff member. Maintain a positive patient experience and high level of customer service. Ability to multi-task and adapt to changing daily responsibilities. Strong attention to detail and patient-centered approach. Appointment Scheduling Schedule, reschedule, and confirm patient appointments. Manage provider calendars and appointment availability. Coordinate referrals and follow-up appointments as needed. Send appointment reminders via phone, text, or email. Administrative Support Answer and direct incoming phone calls. Manage incoming and outgoing correspondence, including mail, fax, and email. Maintain patient records and electronic health records (EHR) systems. Scan, file, and organize medical and administrative documents. Assist with data entry and reporting activities. Insurance and Billing Verify insurance eligibility and benefits. Obtain required authorizations and referrals. Collect copayments, deductibles, and outstanding balances. Assist patients with billing inquiries. Process and reconcile daily payments. Compliance and Confidentiality Maintain patient confidentiality in accordance with HIPAA and organizational policies. Protect sensitive patient and business information. Follow clinic procedures and regulatory requirements. Minimum Qualifications High school diploma or GED required. Two (2) years of full time medical or dental front office experience. Combination of education and experience will be considered. Preferred Qualifications Medical or dental front office administration training or certification. 5 years of medical or dental office experience. Experience using electronic health record (EHR) systems preferred. Knowledge, Skills, and Abilities Excellent verbal and written communication skills. Strong customer service and interpersonal skills. Ability to multitask in a fast-paced healthcare environment. Proficiency in Microsoft Office Suite and office equipment. Strong organizational skills and attention to detail. Basic understanding of medical terminology and insurance processes. Ability to maintain confidentiality and professionalism at all times. Physical Requirements Ability to sit, stand, and walk for extended periods. Frequent use of computers, telephones, and other office equipment. Ability to occasionally lift up to 20 pounds. Work Environment/Work Week/Travel Position is eight (8) hours per day, five (5) days per week, and overtime as needed. Minimal travel may be required. Work is performed in the private office setting and all clinical areas of the ASC. Regular interaction with patients, visitors, providers, and staff. Hiring Range $23.00 - $25.00 per hour. We consider factors such as, but not limited to, scope and responsibilities of the position, candidate's qualifications, internal equity, as well as market and organizational considerations when extending an offer. Background Check Statement All applicants who receive a conditional offer of employment are required to execute a release and authorization for a background screening. AB 810 Misconduct Disclosure Requirement University of the Pacific complies with California Assembly Bill 810, requiring candidates accepting conditional job offers to disclose any final administrative or judicial findings, ongoing proceedings, allegations, resignations under investigation, or appeals related to sexual harassment or misconduct within the past seven years. #J-18808-Ljbffr