Front Office Representative (67783)

Front Office Representative

Position Type: Full Time Education Level: High School or GED Travel Percentage: As needed for business requirements. Category: Patient Facing - Non-Clinical

Description

General Summary of Duties: Responsible for assisting physicians and management with all clinical, clerical, and organizational tasks revolving around patient care. Coordinates patient check-in procedure, collects patient payments, and manages all information necessary for patient visit.

Reports To: Clinic or Practice Manager

Responsibilities: Duties include but are not limited to:

• Greets patients and visitors in a prompt and helpful manner; provides instructions/directions as needed
• Ensures patient information is complete and accurate; updates patient profiles and scans required documents in Greenway if necessary
• Collects co-payments and outstanding balances
• Manages patient monies collected and closes batches at end of day
• Provides necessary release and HIPAA forms to patient for completion and signature
• Informs clinical staff or other appropriate parties of patient arrivals
• Generates fee tickets when patients arrive and assembles patient charts for next day visits
• Ensures patient referrals are obtained as required by managed care plans
• Monitors schedule and organizes patient flow for office appointments; communicates end of day no shows to the scheduling area
• Maintains clean and orderly waiting area, coordinates patient movement, reports problems or irregularities to Practice Manager
• Meets or exceeds quality and productivity standards as set by the Practice Manager
• Answers emails and voicemails and returns patient calls in a timely and efficient manner
• Completes requests for information from other UD staff and ensures that they are handled promptly and effectively to guarantee payment on patient accounts
• Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient information
• Participates in staff meetings as directed by the Practice Manager
• Participates in marketing activities as directed by the Practice Manager
• Cross trains and performs other Practice functions including phone triage, check-in/check-out, scheduling, pre-certification, or medical records as directed by the Practice Manager
• Any other duties and/or special projects as assigned

Required Education, Skills, and Experience: High School Diploma or GED required; Certified Medical Assistant preferred. 2-3 years of specialty clinic experience, gastroenterology experience preferred. Front Desk representative must be computer literate and able to operate Greenway and multiple Microsoft Practice applications.

Additional Skills and Experience: Front Desk Representative must be able to:

• Possesses the ability to deal with patients, visitors, co-workers, and physicians with courtesy and respect
• Displays a professional outgoing warm and helpful attitude
• Possesses compassion for dealing with people who are ill and need help
• Plan, prioritize, and complete multiple tasks as delegated by the Practice Manager
• Work under pressure; assess, respond, and communicate issues in a timely manner
• Communicate clearly with patients and coworkers through the telephone, email, and in-person
• Interpret and apply clinical and non-clinical policies and procedures

Physical/Mental/Environmental Demands: Requires sitting and standing associated with a normal Practice environment; travel as business needs dictate.

Drug Free Workplace: United Digestive is a drug free workplace. All offers of employment are contingent upon passing a pre-employment drug screening.

Equal Opportunity Employer: United Digestive is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, gender, color, or national origin in its employment practices.