Scheduler

Transdev in New Carrollton, MD is hiring a Scheduler to intercept customer calls and schedule transportation. We are seeking friendly, customer service-oriented people who are dedicated to safety.


Transdev is proud to offer: competitive pay with union-negotiated wages, union membership through ATU (Amalgamated Transit Union), comprehensive benefits package, paid time off and opportunities for career growth and advancement.


CBA Position:


Position Subject to Collective Bargaining Agreement:

• $22.00 - $38.91 (Union Collective Bargaining Agreement Pay Scale)
• Starting pay $22.00 with progression to $38.91 over 7 years.

Benefits include:

• Vacation: 5 days per year with progression to 20 days per year
• Paid Sick Leave: 40 hours yearly full-time employees; medical, dental & vision after 90 calendar days of employment for full-time employees, life insurance, 401k retirement benefits, and company holidays.

Key Responsibilities:

• Manage daily schedules to balance productivity, efficiency, and customer service standards.
• Review trip schedules for inefficiencies or policy violations and make adjustments to resolve these issues.
• Schedule transfer trips, subscription trips, and unscheduled trip requests to appropriate runs or non-dedicated providers.
• Oversee the nightly manifesting and reporting process, ensuring accuracy and timeliness.
• Verify data for completed manifests to support monthly reporting requirements.
• Provide support to Customer Service Representatives (CSRs) on trip scheduling and related inquiries.
• Collaborate with OCC staff to address scheduling challenges and improve service delivery.
• Contact customers during the scheduling process, when appropriate, to negotiate pickup windows to optimize service efficiency.
• Perform additional responsibilities as assigned to support overall scheduling operations.

Qualifications:

• High school diploma or GED required.
• 2 years reservationist or customer service experience.
• Computer literate
• Excellent communication and listening skills.
• Must be able to work shifts or flexible work schedules as needed.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements:


The essential functions of this position require the ability to:

• Work is accomplished indoors in air conditioned or well-ventilated facilities
• Sit, type, and look at a computer for extended periods (up to 6-9 hours per day)
• Must be able to communicate effectively in person, by phone, and in written correspondence
• Work is accomplished in an office or in a cubicle space equipped with a telephone and computer
• Push and pull objects up to 50 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact View email address on click.appcast.io


Drug-free workplace:


Transdev maintains a drug-free workplace. Applicants must:

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.


Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video at


The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.


Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.


California applicants: Please Click Here for CA Employee Privacy Policy


Job Category: Professionals


Job Type: Full Time


Req ID: 8585


Pay Group: QQP


Cost Center: 454


The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.


Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.


Drug-free workplace


If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.


California applicants: Please Click Here for CA Employee Privacy Policy.


About Transdev


Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.


Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video .