Business Analyst

Job Title: Sr. Business Analyst
Department: Information Technology
Location: Concord, NC
Duration: Full Time - Permanent opportunity
Schedule: Hybrid work schedule

JOB SUMMARY:
The Business Analyst will identify, define, document, and make recommendations regarding repeatable data services and data management processes needed to support the business. Additionally, the selected candidate will identify opportunities to automate business processes, as well as design and manage the project from a business perspective. The BA will have proven experience with the full capability of Microsoft Dynamics 365 stack (ERP and CRM) Must have the ability to work with multiple teams of technical and business SMEs to provide support to process documentation and reengineering. This person will act as the liaison between business units and the Information Technology department to complete business cases/documentation in support of projects. Participates in or facilitates requirements definition, business process modeling, and research efforts. Acts as a consultant to business partners and customers. Defines, evaluates, and helps to manage projects on time, on budget, and with quality execution.

DUTIES AND RESPONSIBILITIES:

• Acts as a liaison between the business and technical organization by planning, conducting, and directing the analysis of complex business problems to be solved with automated systems
• Participates in business process modeling and requirement definition sessions, acting as a documentarian, innovator, co-facilitator, facilitator, or subject matter expert.
• Perform any necessary data mapping (metadata) and document information flows
• Conduct data analysis and interpretation to support business decision making
• Identify areas for improvement and make data-driven recommendations to optimize business processes
• Identify and propose opportunities to automate business processes to reduce costs and maximize profits and work with cross-functional teams to implement
• Work with technical Business Intelligence resource to monitor and track key performance indicators (KPIs) to measure the success of business initiatives
• Makes recommendations for product and system enhancements for all business applications including MS Dynamics 365 FO and CRM
• Conducts preliminary investigation for all project requests. Reviews and develops requirements, specifications, test, support and training plans to ensure they are in line with business objectives on projects.
• Participates in Business Process Management group efforts to collect and analyze metrics and continually improve processes owned by the group.
• Participates in root cause analysis in order to recommend product enhancements or other appropriate actions to improve productivity for both the business units and IT.
• Tests and provide feedback for new product and services
• Participate in Scrum meetings to support backlog grooming and sprint planning
• Provides ongoing systems/technical training to the business as required
• Provides support to identity and document system deficiencies and recommend solutions
• Provide weekly and ad hoc project reports that aid management decisions
• Develop and maintain SOPs for business systems as required

Qualifications and Experience

• BS in Business or Computer Science or equivalent Business Analyst/Project Management certifications
• • 5-7 years' experience as a business analysis in systems development and implementation, general business analysis, business operations, and project management experience
• Demonstrated experience in analyzing, understanding, and documenting business processes and requirements for solutions that support automation, modernization, and transformation initiatives
• • 2-3 years' experience with Microsoft D365 platform (ERP and CRM) implementation and/or support - experience with other ERP implementation and support will be considered
• Microsoft Power BI experience a plus
• Demonstrated expertise with both SDLC and Agile methodologies
• Requires analytical, facilitation, business process mapping, and negotiation skills, as well as know-how in data process modeling
• Ability to apply logic and reasoning to identify and analyze problem areas and recommend various solutions consistent with applicable regulations and policies
• Ability to build relationships and interacts professionally with a diverse group of leaders and subject matter experts (internal or external)
• Process and detailed oriented
• Experience working with large data sets and complex systems
• Good understanding of IT systems and application development techniques
• Proficiency in Microsoft Office 365 suite of products
• Good knowledge of service management practices and techniques - ITIL a plus
• Ability to learn quickly and apply knowledge in a timely manner and for the appropriate task.
• Ability to work successfully in a high volume, technically demanding job
• Excellent communication skills, including written and verbal and customer service skills.
• Must be available after hours to assist as necessary
• Must be able to travel regularly to business locations as needed