Customer Account Specialist

location_onColumbus, OhioacutePermanentLHH Recruitment Solutions is partnering with a client in downtown Columbus to add a Customer Account Specialist to their team. This is a great opportunity for someone who has a natural ability to connect with people, enjoys solving problems, and isn't afraid to have conversations surrounding account balances and payments.Rather than a traditional collections environment, this position is centered around customer communication, account research, and finding solutions. You'll work with both business and individual customers to understand outstanding balances, identify discrepancies, and help move accounts toward resolution.What You'll Do:Build positive relationships with customers while following up on outstanding account balancesReview account activity and reconcile balances to identify discrepanciesResearch billing or payment issues and determine what is preventing paymentWork with customers and internal departments to resolve account concernsMaintain thorough notes and documentation regarding account activity and customer communicationBalance multiple customer accounts and follow-ups while providing a high level of serviceWhat We're Looking For:Previous customer service, account support, accounts receivable, or similar experienceFriendly, energetic personality with strong communication and relationship-building skillsConfidence navigating conversations involving balances, payments, and account concernsStrong attention to detail with the ability to research and resolve discrepanciesPrevious team lead, supervisory, or management experience is a plusAbility to work onsite in downtown ColumbusThis direct hire opportunity is a great fit for someone who enjoys blending customer service with problem-solving and account management.Pay Details: $60,000.00 to $65,000.00 per yearSearch managed by: Jessica Robbins Equal Opportunity Employer/Veterans/DisabledMilitary connected talent encouraged to applyTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:The California Fair Chance ActLos Angeles City Fair Chance OrdinanceLos Angeles County Fair Chance Ordinance for EmployersSan Francisco Fair Chance OrdinanceMassachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.