Conference Services Manager

Step into a dynamic role where you’ll orchestrate group programs from room blocks to meetings and large-scale events at Foxwoods Resort Casino. If you excel at coordinating details, leading cross-functional teams, and creating seamless guest experiences, this is your opportunity to manage events from 10 to 2,000 attendees in a world-class resort setting. Under the direction of the Director of Resort Sales, the Conference Services Manager is responsible for planning, coordinating, detailing, and executing all aspects of assigned group programs at Foxwoods Resort Casino and affiliated venues. This includes oversight of catering functions, room blocks, meeting and event logistics, billing and payment, vendor coordination, and post-event follow-up. The role serves as the primary liaison between the client and internal departments, ensuring the delivery of a seamless and elevated guest experience. This position supports both external groups and internal departments and may manage events ranging from 10 to over 2,000 attendees and from 10- approx. 100 rooms on peak night. The manager plays a critical role in cross-functional planning and execution by working closely with departments such as Banquets, Culinary, Front Office, Housekeeping, AV, Engineering, Reservations, Security, Transportation, Entertainment, and third-party vendors, while ensuring compliance with Mashantucket Pequot Tribal Nation policies and safety standards. High School Diploma or equivalent as well as two (2) years of related experience as a manager or was responsible for the management of events in one of the following departments: Hotel Group Sales, Catering, Banquets, Convention Services or Front Desk or an Associate’s degree (or higher) in Hospitality, Hotel, Sports & Entertainment and/or Restaurant Management or successful completion of the Foxwoods Resort Sales Career Development Program for Sales, Catering, and Convention Services Associates. Previous experience coordinating group events, with a strong emphasis on detailing. Due to the nature of the business, must be able to work flexible hours which includes nights, weekends, and holidays depending on group business demands and event times. Possesses strong communication skills, verbal and written, along with strong interpersonal skills required to effectively interact with clients, management and other departments to ensure accurate account maintenance and the success of all group details to other departments. Must become proficient with department specific computer programs, Delphi, Delphi Diagramming HMS (or similar PMS), Outlook, Passkey, Excel and Word.

Duties and Responsibilities

• Must adhere to the Mashantucket Pequot Tribe's Policies and Procedures.
• Serves as the primary point of contact for assigned group programs, responsible for managing all event details from pre-planning through post-event reconciliation.
• Plans, details, and manages all aspects of group functions including: Room block management, cutoffs, attrition, and pickup; Meeting space assignments, room sets, and audio-visual needs; Food & beverage planning and upselling of enhancements; Event timelines, production schedules, and vendor coordination; Ancillary activities, signage, and guest services; VIP arrangements and internal communication; Billing setup and post-event folio reconciliation
• Generates and distributes accurate Banquet Event Orders (BEOs), group resumes, event diagrams, banquet checks, billing summaries, and change logs in a timely manner.
• Conducts pre- and post-convention meetings and lead internal operational briefings.
• Collaborates with Sales, Front Office, and Housekeeping to coordinate arrivals, early check-ins, late checkouts, and group needs
• Monitors group pickup daily and adjust inventory to optimize revenue and minimize wash
• Assists in problem resolution during group stays, including guest relocations, room moves, and billing issues
• Works with drayage companies to detail all requirements of trade shows and groups that require production companies. Oversee all load-in and load-out activities for trade shows, expos, and production setups to ensure strict adherence to property policies, safety procedures, and TOSHA regulations. Serve as the primary point of contact for coordinating with vendors, production teams, and internal departments to maintain a safe, efficient, and compliant working environment throughout all phases of event execution.
• Manages in-house meeting needs for internal departments (e.g., Marketing, Tribal Government, HR) as assigned.
• Aids in obtaining permits and checking in-house requirements for various events as needed.
• Inspects and ensures that all arrangements are provided according to the agreed upon and signed contract and financial minimum requirements are met.
• Facilitates the smooth flow of all in-house correspondence, i.e., group resumes, rooming list and billing statements, vendor arrival, etc.
• Works closely with Sales Managers to ensure maximum utilization of meeting space.
• Promotes positive public/employee relations at all times.
• Maintains a clean, safe, hazard-free work environment within area of responsibility.
• Participates as a panel member on MPGE's Board of Review as needed.
• Performs all other related and compatible duties as assigned.

Education and Experience

• High School Diploma or equivalent as well as two (2) years of related experience as a manager or was responsible for the management of events in one of the following departments: Hotel Group Sales, Catering, Banquets, Convention Services or Front Desk or an Associate’s degree (or higher) in Hospitality, Hotel, Sports & Entertainment and/or Restaurant Management or successful completion of the Foxwoods Resort Sales Career Development Program for Sales, Catering, and Convention Services Associates.
• Previous experience coordinating group events, with a strong emphasis on detailing.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Due to the nature of the business, must be able to work flexible hours which includes nights, weekends, and holidays depending on group business demands and event times.
• Possesses excellent verbal and written communication skills, along with strong interpersonal abilities essential for effective collaboration with clients, leadership, and cross-functional teams. Demonstrates professionalism and clarity across all communication platforms—including phone, video, email, and in-person interactions—and is confident in leading in person meetings for up to 20 people such as pre- and post-convention briefings.
• Experience working with catering operations and/or group room blocks a strong plus
• Familiarity with HMS PMS or similar property management systems
• Must become proficient with department specific computer programs, Delphi, Delphi Diagramming, HMS or similar PMS, Outlook, Passkey, Excel and Word

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job.

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• The employee frequently is required to stand and walk.
• Specific vision abilities required by this job include close, distance, color, and peripheral vision, and depth perception.
• Must be able to assist with the movement and lifting of convention materials weighing up to 50 lbs., each including the use of equipment such as flatbed carts, as needed to support event setup, load-in/load-out, and tradeshow logistics
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job in a climatically controlled office environment.

THE MASHANTUCKET PEQUOT TRIBE PRACTICES TRIBAL AND NATIVE AMERICAN PREFERENCE (33 M.P.T.L.) IN HIRING AND IS AN EQUAL OPPORTUNITY EMPLOYER.