Floating Community Manager - Multifamily

Job Description

Job Description

Who we are:

Since 1989, The Neiders Company, headquartered in Seattle, Washington, has been transforming communities and elevating the apartment living experience. With over 85 properties across the Pacific Northwest and Southwest, we combine strategic vision with hands-on excellence. Our team thrives on accountability, legendary service, and creating spaces where residents feel truly at home.

Job Summary:

We’re looking for an energetic, enthusiastic, and driven Floating Community Manager to join our team of Community Champions! In this role, you’ll bring your leadership and property management experience to communities where you’re needed most, supporting onsite teams and driving strong operational, financial, and resident-focused results.

Essential Functions: (Include but are not limited to):

Property Operations  

• Oversee day-to-day operations at assigned communities, including leasing, maintenance coordination, resident relations, compliance, and overall property performance. 
• Provide interim management and hands-on operational support at communities experiencing leadership gaps, transitions, staffing changes, or other operational needs. 
• Conduct routine property inspections to assess safety, cleanliness, curb appeal, maintenance needs, and adherence to company standards. 
• Develop, implement, and reinforce operational procedures to promote efficiency, consistency, and compliance across assigned communities. 
• Coordinate with Maintenance teams and vendors to support preventive maintenance, property upkeep, and timely resolution of property needs.

Resident Relations & Leasing  

• Serve as the primary point of escalation for resident concerns during assigned coverage, ensuring timely, professional, and solution-oriented resolution. 
• Build and maintain strong resident relationships to support satisfaction, retention, and community engagement.Monitor leasing activity, occupancy, renewals, and resident retention efforts; coach onsite teams to support property performance goals. 
• Ensure leasing practices, resident communications, notices, and documentation are completed accurately and consistently.

Financial Management  

• Manage and support operating budgets, expense controls, rent collections, delinquencies, lease renewals, and other financial performance goals for assigned communities. 
• Review financial and operational reports, including variance, leasing, occupancy, and capital reporting, to identify trends, risks, and opportunities for improvement. 
• Oversee vendor bids, invoices, and purchase orders in accordance with company policies and established spending authority, ensuring required documentation and approvals are completed before work begins. 
• Support collection, demand, and eviction processes in accordance with applicable laws and company procedures.

Team Leadership & Accountability  

• Provide leadership, coaching, and day-to-day direction to onsite teams while setting clear expectations for accountability, service, and performance. 
• Partner with Regional Managers, Community Managers, Human Resources, and other Operations leaders on staffing, onboarding, training, performance management, and team development as needed. 
• Assess staffing and operational needs at assigned communities and communicate risks, priorities, and recommended next steps to leadership. 
• Foster a high-performance culture grounded in teamwork, integrity, consistency, quality, and legendary service.

Compliance & Risk Management  

• Ensure compliance with Fair Housing laws, landlord-tenant regulations, company policies, safety programs, and other applicable federal, state, and local requirements. 
• Monitor resident selection, leasing, notices, files, and other operational documentation for accuracy and compliance. 
• Identify and promptly escalate safety concerns, property risks, compliance issues, or operational challenges requiring additional support or approval.

Floating Coverage & Special Projects  

• Travel between assigned communities to provide coverage and operational support, sometimes with limited advance notice based on business needs. 
• Adapt quickly to different teams, property needs, priorities, and operating environments while maintaining consistent company standards. 
• Partner with Operations leadership on audits, property transitions, special initiatives, process improvements, and stabilization plans. 
• Share observations, best practices, and recommendations that support stronger operations across the portfolio. 
• Perform other duties as assigned to support property operations and company objectives.

Qualifications:

• High school diploma or equivalent required; bachelor's degree in business, real estate, or a related field preferred. 
• Minimum of 3 years of experience in property or community management, preferably in multifamily housing, with at least 1 year of leadership or supervisory experience. 
• Demonstrated experience managing community operations, onsite teams, resident relations, leasing, and financial performance.
• Strong working knowledge of Fair Housing laws, landlord-tenant regulations, and property compliance requirements. 
• Strong financial and analytical skills, including experience with budgets, collections, delinquencies, invoices, variance reporting, and expense controls. 
• Strong leadership, communication, problem-solving, organizational, and project management skills.
• Ability to communicate effectively in English, both verbally and in writing, as required to perform the essential functions of the position
• Ability to manage competing priorities, urgent issues, and changing assignments while maintaining a high level of customer service and attention to detail. 
• Proficiency with Microsoft Office and property management software; Yardi experience preferred. 
• Must maintain company standards for professional dress and appearance in accordance with the company dress code policy. 
• Valid driver's license, proof of auto insurance, and reliable transportation required. 
• Ability and willingness to travel frequently between assigned communities, including on short notice when business needs require.

Physical Requirements:  

• Frequently walk throughout apartment communities, including leasing offices, common areas, parking lots, and grounds. 
• Climb stairs and navigate multi-story buildings as part of routine property inspections. 
• Regularly stand, sit, bend, kneel, and reach throughout the workday. 
• Lift, carry, push, or pull up to 25 pounds, including files, signage, supplies, and packages. 
• Operate standard office equipment, including computers, phones, printers, and scanners. 
• Drive between multiple community locations as required for floating coverage. 
• Work both indoors and outdoors, with occasional exposure to varying weather conditions during property walks and inspections. 
• Respond to after-hours or emergency situations as needed based on assigned property requirements.

Benefits and Perks:

• Medical, Dental, and Vision insurance (eligible after 60 days)
• Employer-paid HealthiestYou virtual healthcare benefit, including 24/7 virtual care, mental health support, dermatology, expert medical services, digital physical therapy, and more.
• Employee Assistance Program (legal, financial, and counseling services)
• 401(k) plan (after 90 days)
• Long-Term and Short-Term Disability options
• 15 PTO days, 8 paid holidays, and 1 floating holiday 
• Wellness program and e-learning platform for ongoing development

EEO / ADA Statement The Neiders Company LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We comply with the Americans with Disabilities Act (ADA) and provide reasonable accommodations to qualified individuals with disabilities.