Customer Success Manager

Note: This role is 100% in office, primarily out of our Providence Office (369 S Main St), but also providing coverage for Barrington (180 County Road) & Little Compton (29 Meetinghouse Ln). Responsibilities Manage a portfolio of high‑touch customers by serving as their day‑to‑day contact for questions and issues via phone calls, emails, and in‑person meetings. Promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, and group training sessions. Provide essential marketing support by answering questions, creating collateral from templates including listing presentations and postcards, and being the liaison to marketing specialists for more complex support requests. Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass. Support ongoing projects such as new office openings, national initiatives, and new Expansion/M&A activity. Work collaboratively with other team members and departments to champion questions and feedback on behalf of the agent. Qualifications 2–3 years of experience in customer service, training, office management, hospitality, or operations. Previous experience in real estate a plus. Previous experience with live or remote training a plus. Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus. Passion for supporting and serving agents trying to grow their businesses. The ability to establish credibility with key agent decision‑makers and influencers. Great listening skills, connects well with others, and is empathetic of the customer’s pain points. A passion for creating community within a space; you encourage in‑office interaction, bonding and engagement. Strong problem‑solving and analytical skills, allowing you to adapt and formulate solutions quickly. Skilled communicator with great interpersonal skills, ability to build and manage relationships. Meticulous attention to detail, highly organized. Strong creative writing skills and eye for design. Ability to work in the office during standard operating hours. Ability to lift up to 25 lbs. Compensation The expected base pay for this position is $26.00–28.00 per hour. Additional compensation elements, such as bonuses, commissions, or equity grants, may be available, along with a full benefits program. Benefits Participation in incentive programs (eligible cash, equity, or commissions). Paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele‑health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance. At Compass, we believe that everyone deserves to find their place in the world. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at improving employees’ lives and careers. #J-18808-Ljbffr Compass