Agile Delivery Manager

AGILE DELIVERY MANAGER

WHAT IS THE OPPORTUNITY?

The Agile Delivery Manager is responsible for driving operational excellence across the software development lifecycle (SDLC) for multiple software applications. This role oversees sprint execution, cross-functional coordination, capacity planning, forecasting, request intake, vendor request management, and agile board governance to ensure predictable and efficient delivery. The position requires strong analytical capabilities and a deep understanding of agile methodologies to streamline processes, improve visibility, and support high-performing system teams.

WHAT WILL YOU DO?

• Lead and facilitate sprint ceremonies across multiple application teams, including planning, grooming, standups, reviews, and retrospectives.

• Maintain consistent sprint cadence and ensure alignment with agile principles, delivery commitments, and team goals.

• Oversee the flow of work through the SDLC for internal and vendor-developed components, ensuring quality, documentation, and approval requirements are met.

• Coordinate cross-team dependencies across engineering, QA, DevOps, product, and vendor partners.

• Manage capacity planning and forecasting by analyzing team velocity, resource availability, and workload distribution.

• Provide delivery forecasts and data-driven insights to leadership to support planning and prioritization.

• Manage the intake pipeline for new requests, ensuring clarity, completeness, and alignment with strategic priorities.

• Facilitate triage, sizing, and prioritization discussions with stakeholders across multiple applications.

• Own the configuration, structure, and governance of agile boards (i.e., Jira, Azure DevOps) to ensure accurate representation of work and workflow health.

• Establish and enforce workflow standards, naming conventions, and reporting practices across teams.

• Manage vendor development boards and drive closure of vendor change requests, ensuring alignment with internal processes and quality expectations.

• Track and report on release expectations, delivery timelines, and progress against commitments to management.

• Report volume of completed activities and assess the quality of execution across internal and vendor teams.

• Produce and maintain operational dashboards, burndown charts, velocity reports, and other delivery metrics.

• Identify process gaps, improvement opportunities, and lead continuous improvement initiatives across teams.

• Responsible and accountable for appropriate quality controls related to the financial products the bank provides, the services the bank delivers, the processes employed and the incentives with which colleagues are awarded.

• All City National products, financial solutions and services are to be provided ethically and with integrity in a manner that is consistent with the client-first culture and values embodied in City National's PRIDE statement.

WHAT DO YOU NEED TO SUCCEED

Required Qualifications *

• Bachelor's Degree or equivalent

• Minimum of 3+ years in Agile project management, scrum operations, delivery management, or similar roles;

• Minimum of 5+ years experience in process-related roles and banking or another financial services experience;

• At least 1 Agile certification such as Certified Scrum Practitioner (CSP), Certified or Professional Scrum Trainer (CST, PST), Certified Enterprise Coach (CEC), Associate or Professional Certified Coach (ACC, PCC), SAFe Program Consultant (SPC), or SAFe Program Consultant Trainer (SPCT);

Additional Qualifications

• PMP/PMI certification preferred but not required;.

• Solid background utilizing an Agile framework (e.g.

• Scrum, Extreme Programming, Kanban) in software development;.

• Ability to support and coordinate delivery across multiple software applications and product teams;.

• Strong facilitation skills for agile ceremonies, including sprint planning, grooming, standups, reviews, and retrospectives;.

• Skilled in collaborating with internal and external development teams and partners;.

• Strong capability in capacity planning, forecasting, and resource modeling;.

• Demonstrated ability to improve operational processes and drive measurable efficiency gains;.

• Skilled in working with cross-functional teams in fast-paced, iterative delivery environments;.

• Excellent organizational, analytical, and problem-solving skills;.

• Strong communication and facilitation skills, with the ability to convey delivery insights to technical and non-technical audiences;.

• Knowledge of vendor management processes and change control practices;.

• Excellent interpersonal, problem-solving, critical-thinking, and conflict resolution skills, including the ability to remove impediments and enable teams to complete their objectives;.

• Strong skills with MS Office suite (PowerPoint, Excel, Word);.

• Focused and versatile team player who is comfortable under pressure, ambiguity, frequent change, or unpredictability;.

• Excellent verbal and written communication skills with the ability to work through people to get things done especially when dealing with senior management;.

• Sound business and technical acumen.

WHAT'S IN IT FOR YOU?

Compensation

Starting base salary: $92,114 - $156,880 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

Benefits and Perks

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date

• Generous 401(k) company matching contribution

• Career Development through Tuition Reimbursement and other internal upskilling and training resources

• Valued Time Away benefits including vacation, sick and volunteer time

• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs

• Career Mobility support from a dedicated recruitment team

• Colleague Resource Groups to support networking and community engagement

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ABOUT US

Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.

Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.

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