Ophthalmic Technician Supervisor - Retina Division, Westwood

Description

The Ophthalmic Technician Supervisor for the Retina division in Westwood will oversee daily clinical workflows to ensure efficient patient care delivery and high-quality support for physicians. This role is responsible for supervising a team of back office staff, coordinating staffing, and provide direct patient care. The Supervisor also serves as a lead resource in clinical support functions, ensuring adherence to departmental standards and providing hands-on guidance when needed. Responsibilities include, but are not limited to:

• Supervise and assign work to a team of ultrasound staff, ophthalmic technicians, medical photography, and nursing

• Manage recruitment, interviewing, and selection of new staff members

• Provide training and conduct evaluations to ensure competency and performance standards are met

• Develop and manage weekly staff schedules, including real-time adjustments and last-minute coverage needs

• Oversee and support patient flow, providing direction to ophthalmic technicians and collaborating with ophthalmologists to improve efficiency

• Obtain patient medical histories, document chief complaints, and perform vision testing

• Measure and record vital signs, including blood pressure and pulse

• Perform diagnostic imaging and perimetry testing

• Assist ophthalmologists with procedures, including administering injections

Salary Range: $31.51-62.64 Hourly

Salary offers are determined based on various factors including, but not limited to, qualifications, experience, and equity. Qualifications

Required:

• Current certification as Certified Ophthalmic Technician (COT).

• Minimum 5 years recent experience providing technical support in Ophthalmology practice.

• Bachelor's degree or equivalent experience as required.

• Ability to collaborate with Practice Manager and/or Associate Administrator in problem solving and implementing new and continuing patient care systems.

• Ability to organize technician work schedules for continuous coverage.

• Knowledge of ophthalmic medical terminology, anatomy, and physiology of visual systems.

• Skill in acquiring accurate medical history, measuring, and recording visual acuity, and tonometry.

• Familiarity with signs and symptoms of various ophthalmic problems to answer patient-related questions and triage calls when urgent evaluation is required.

• Knowledge of the operations and maintenance of patient-related testing equipment.

• Knowledge of various ophthalmic clinical protocols.

• Excellent interpersonal skills to promote comfortable, cooperative and effective working relationships with patients, physicians and staff.

• Ability to identify and define complex problems and develop and implement solutions for quality and process improvement.

• Familiarity with computerized EHR(s) and patient appointment scheduling system(s).

Preferred:

• Experience working in a university-based medical facility/academic teaching environment.

• Experience on ordering and maintaining logs on high-cost Intravitreal injections, such Eylea, Eylea HD, Vabysmo & Lucentis.

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