Customer Service Representative

Position Purpose The Customer Service Representative ensures customer satisfaction through effective service, strong relationship-building, and sales support. This role engages directly with walk‑in customers, coordinates with sales, drivers, and warehouse teams, and delivers exceptional counter and phone service. Key Responsibilities Deliver outstanding service by handling inquiries and complaints via phone, email, and in‑person. Provide product information, resolve issues efficiently, and maintain accurate customer records. Engage walk‑in customers with exceptional counter sales support and collaborate with sales, drivers, and warehouse teams to ensure timely order fulfillment. Manage phone inquiries professionally, process transactions in the ERP system, and contribute to sales growth by identifying new opportunities. Uphold company values, ensure compliance, and use bilingual (English/Spanish) skills to enhance customer experience. Minimum Qualifications Proven customer service and phone handling experience with active listening skills. Familiarity with CRM systems and ERP platforms for order entry and cash transactions. Strong interpersonal skills with a team‑oriented, safety‑conscious mindset. Demonstrated ability to support sales and identify new opportunities. Positive, motivated attitude aligned with the “Make Money and Have Fun” culture. Valid driver’s license, clean driving record, and reliable transportation. Authorized to work in the U.S. without sponsorship. Ability to pass background checks and drug screening. Bilingual (English/Spanish) preferred. Intermediate ERP system skills for transaction management. Experience in B2B relationship management within building materials distribution. Preferred Qualifications Proven sales and customer support experience. Strong communication, presentation, and active listening skills. Skilled in multitasking, prioritization, and time management. Proficient in CRM and ERP systems for tracking and transactions. Effective problem‑solving and collaboration across departments. Strong product knowledge and interest in building materials. Other languages a plus. Analytical mindset with ability to interpret sales data. Committed to continuous learning and professional growth. Minimum Education A high school diploma or equivalent is required. Preferred Education Associate’s or bachelor’s degree in communications or business management. Minimum Years Of Work Experience 1‑2 years of customer service experience. Competencies Customer Focus: Builds strong relationships and delivers personalized service. Effective Communication: Clear, professional verbal and written interactions. Sales Acumen: Identifies opportunities and drives business growth. CRM & ERP Proficiency: Manages customer data and transactions efficiently. Team Collaboration: Works cross‑functionally with sales, logistics, and warehouse teams. Problem Solving: Resolves issues with strategic thinking and empathy. Time Management: Prioritizes tasks in a fast‑paced, deadline‑driven environment. Innovation & Learning: Adapts quickly and embraces continuous development. Trust & Integrity: Demonstrates reliability and alignment with company values. Cultural Fit: Embodies the “Make Money and Have Fun!” mindset. Job Location SRS Building Products - Rapid City 2331 Dakota Craft Drive Rapid City, SD 57701 Benefits Competitive weekly/bi‑weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, paid time off (vacation, sick, volunteer, holidays, birthday, floating), medical/dental/vision, flexible spending accounts, company‑paid life and short‑term disability, optional long‑term disability, additional life insurance, paid parental leave, flexible and dependent care spending accounts. Equal Employment Opportunity Statement As an Equal Employment Opportunity (EEO) employer, SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, or any other characteristic in accordance with applicable federal, state, and local EEO laws. All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law. #J-18808-Ljbffr