Compliance Coordinator

Compliance Coordinator

This is a fully remote role. Enjoy working in a detail-oriented environment where your organization, problem-solving skills, and commitment to quality can make a meaningful impact? Enjoy working with customers, coordinating important processes, and ensuring documentation and regulatory requirements are handled accurately and on time? Then, we have the place for you!

We are a small, rapidly growing agricultural certification company that is committed to providing high-quality services while continuing to improve and expand our business. Our team is made up of great people who work collaboratively, support one another, and take pride in the work they do. Because we are growing quickly, our employees have the opportunity to make a meaningful impact, take on new responsibilities, develop their skills, and build a long-term career with the company. Come join our team where your strengths and ideas can make a real difference as we continue to grow!

As the Compliance Coordinator, you will prepare, prioritize, and coordinate certification processes while ensuring complete, accurate, and timely documentation, communication, and compliance with regulatory standards. You will serve as an important point of contact for customers while supporting document control, data management, quality systems, and continuous process improvement.

Your accountabilities in the role include:

• Prepares, prioritizes, and coordinates compliance administration to ensure accurate, complete, and on-time certification processes.
• Assists with customer inquiries and serves as a primary contact between customers and the organization to provide prompt and professional issue resolution.
• Coordinates the delivery of certification correspondence and ensures information is distributed to the appropriate stakeholders within established timelines.
• Maintains and audits customer documents to ensure accurate archiving and documentation in accordance with industry standards and regulatory requirements.
• Maintains and organizes customer files within applicable systems to ensure information remains accessible, accurate, and compliant with established standards.
• Audits and maintains the Organic Integrity Database (OID), updating certified operations data to ensure accuracy and completeness.
• Maintains control documents, including updates, distribution, and archiving, to support effective document control throughout the certification process.
• Coordinates internal procedures with task management tools and quality systems to ensure processes are maintained, updated, and compliant.
• Coordinates annual process reviews to support team compliance, process effectiveness, and organizational goal alignment.
• Handles incoming issues and concerns promptly, using sound judgment and problem-solving skills to support efficient certification processes.
• Supports quality management processes by updating procedures, documents, and materials to maintain program effectiveness and compliance.
• Supports other areas of the business as needed to ensure accurate, timely, and efficient processes for customers.

Position requirements include:

• Education: High School Diploma or equivalent required; a combination of education and relevant experience will be considered.
• Experience: 2+ years of experience managing customer inquiries and administrative responsibilities required; experience supporting certification processes or working in an agricultural-based business is preferred.
• Certifications: No certifications required.
• Functional Skills: Solid issue and conflict resolution skills; strong ability to multitask, problem-solve, and follow up; strong project and time management skills; extremely organized with a high attention to detail; ability to support certification processes; understanding of regulatory, compliance, and quality standards; ability to make sound and accurate decisions; proficient in data management; ability to review processes and make recommendations for improvement.
• Technology Skills: Solid technology aptitude and experience working with online systems and portals; strong proficiency with Microsoft Word, Excel, and Outlook Calendar.
• Communication Skills: Excellent verbal and written communication skills; proactive approach with the ability to communicate professionally, politely, and effectively with customers, coworkers, and other stakeholders.
• Leadership/Behaviors: Excellent customer focus; self-motivated and able to work independently and within teams effectively; strong communication skills; calm and professional demeanor; ability to maintain focus and accuracy in a fast-paced work environment; demonstrates high integrity, accountability, and follow-through.
• Culture Match: Collaborative, respectful, interacts professionally with others both inside and outside of the organization; provides outstanding customer service and a successful experience.

Other important information includes:

• Pay/Salary: Based on proven expertise. And, the compensation will grow as the business grows!
• Reports To: Compliance Admin Supervisor
• Core Hours: Works 8 hours within 8:00 am – 6:00 pm typically
• Typical Work Week: Monday – Friday; rare to occasional weekend work as needed to meet customer due dates
• Direct Reports: N/A
• Travel: N/A