Customer Program Manager

Customer Program Manager Modus Advanced, Inc. Location: Livermore, CA (Hybrid – 2–3 days/week in office) Pay Range: $75,000–$95,000 Full-Time, Exempt POSITION OVERVIEW Modus Advanced is looking for a Customer Program Manager to own the full order execution lifecycle for our most strategic accounts in aerospace, defense, and commercial space. This is not a sales role. There is no quota, no pipeline to manage, and no prospecting. What there is: ownership, complexity, and high stakes. You will drive orders from PO receipt to shipment for programs where schedule failures have real consequences — defense systems on critical paths, commercial space launch windows, and medical devices that cannot be late. You will coordinate across Operations, Engineering, Quality, and Pre-Production to keep programs moving, surface constraints before they become problems, and communicate with precision to customers who have zero tolerance for ambiguity. The right person for this role has a project management or program management background in a manufacturing or technical environment. You are used to owning outcomes, not just tracking them. You know how to read a production schedule, understand lead time dynamics, and translate operational reality into clear, confidence-building communication for demanding customers. WHAT SUCCESS LOOKS LIKE Orders for key accounts ship on time or early, consistently Constraints and risks are surfaced early — with a proposed resolution, not just a problem statement Internal teams view you as a reliable, proactive partner who removes roadblocks Customers feel fully informed at every stage of the order lifecycle Business Central and customer portals reflect accurate, real-time order status at all times KEY RESPONSIBILITIES Program Execution & Customer Communication Own the full order execution lifecycle for assigned key accounts from PO receipt through shipment confirmation Serve as the primary day-to-day contact for assigned accounts — via email, phone, video, and customer portals Provide regular program status updates, lead‑time visibility, and proactive communication on potential delays or scope changes Communicate difficult updates clearly and professionally without losing customer confidence Manage urgent requests and changing priorities with calm, solution-oriented execution Build the kind of customer relationships that reflect Modus’s reputation for precision and reliability Internal Coordination & Cross-Functional Drive Coordinate daily with Operations, Planning, Pre-Production, Quality, and Engineering to track program status and drive resolution of bottlenecks Proactively identify risks, expedite requests, and change orders — then facilitate the cross-functional action needed to address them Lead or facilitate internal status updates to keep orders moving toward on-time or early delivery Ensure all order activity complies with AS9100, ITAR, and applicable quality and regulatory requirements Systems & Data Accuracy Maintain accurate, real-time order data in Microsoft Business Central ERP Keep customer portals current with status, documentation, and delivery commitments Surface data discrepancies or system gaps and drive resolution with the appropriate teams REQUIRED QUALIFICATIONS Experience & Background 3–7 years of experience in a Program Manager, Customer Program Manager, Production Control, Supply Chain PM, Order Management, or similar role in a manufacturing or technical environment Demonstrated ability to manage multiple high-priority accounts and programs simultaneously without losing accuracy or responsiveness Experience working in aerospace, defense, commercial space, or a similarly regulated/mission‑critical industry preferred Background in project or program management with accountability for outcomes, not just task tracking Technical Knowledge Working knowledge of manufacturing processes, production scheduling, and lead time dynamics Familiarity with AS9100 quality management systems and compliance requirements Experience with ERP systems; Microsoft Business Central is a strong plus Understanding of ITAR requirements and the confidentiality obligations of defense and aerospace programs Communication & Interpersonal Skills Exceptional written and verbal communication — equally effective with technical engineers and program managers Able to deliver difficult updates clearly and professionally without losing customer confidence Strong listening instincts — you understand what a customer actually needs, not just what they asked for Personal Attributes Strong ownership mindset — you treat your accounts as if they were your own program Proactive by default: you identify issues before they become problems and bring solutions Highly organized and detail-oriented — you track the details others miss Comfortable operating in a fast‑paced, high‑growth environment where priorities shift Collaborative team player who builds credibility through reliability and follow-through WHAT WE OFFER Compensation & Benefits Competitive salary of $75,000–$95,000 with annual performance‑based review This is a salaried role with no commission component — your performance is measured by program outcomes and customer results Health, dental, and vision insurance — Modus contributes up to $1,000/month toward your premium at the manager level 401(k) with company matching (25¢ on the dollar up to the first 6% of compensation; eligible after 6 months) Paid time off and holiday pay Professional development support and tuition reimbursement Employee referral bonus program ($1,000 per hired referral after 90 days) Growth & Work Environment Hybrid flexibility — 2–3 days/week in office with a Livermore‑based team Direct access to senior operations, engineering, and sales leadership in a collaborative, no‑politics environment High‑visibility role with meaningful impact on revenue retention and customer experience Opportunity to build long‑term relationships with some of the most innovative companies in defense, space, and aerospace Culture that rewards ownership, initiative, and results ABOUT MODUS ADVANCED Modus Advanced is a precision manufacturing company serving the aerospace, defense, commercial space, and medical device industries. We operate facilities in Livermore, CA and Carlsbad, CA and hold AS9100 and ISO 9001 certifications. Our work is mission‑critical: the components we produce go into applications where failure is not an option. We are in a phase of hypergrowth — targeting $55M in revenue by 2028 — and we are building the team that will get us there. If you are the kind of person who takes ownership, communicates with precision, and thrives when the stakes are high, we want to talk to you. Pay: $75,000.00 - $95,000.00 per year Benefits: 401(k) Dental insurance Health insurance Tuition reimbursement Vision insurance Work Location: Hybrid remote in Livermore, CA 94551 #J-18808-Ljbffr