Senior Customer Success Manager

The Opportunity We're looking for a Senior Customer Success Manager to join the High Tech & Manufacturing Customer Experience team. In this role, you'll build deep relationships with clients, champion Adobe solutions, and ensure customers are realizing measurable value from their investments. You’ll work alongside a cross-functional Adobe ecosystem including Sales Account Directors, Marketing, Consulting, and Product specialists. Together, you will develop compelling value propositions, identify new growth opportunities, and drive meaningful business outcomes for your customers. Our team is motivated by a genuine passion for innovation and a relentless dedication to customer success. We hire curious, driven people who bring fresh thinking to complex challenges and thrive in dynamic, fast paced environments. What You’ll Do Own the customer relationship driving product adoption, customer health, and overall happiness to ensure a seamless renewal Build clear, actionable success plans and serve as the primary point of contact your customers can count on Develop strong executive networks within accounts to align Adobe’s roadmap with your customers’ strategic goals Deliver a proactive, high-touch customer experience — orchestrating internal resources and using our engagement model to track and evolve business outcomes Accelerate adoption of Adobe solutions using data-driven insights to move customers along the maturity curve Champion innovation by sharing standard methodologies and new use cases that help customers advance their digital experience strategies Identify customer risk early and partner with cross-functional teams to develop and implement recovery plans Be the voice of the customer inside Adobe — translating strategic use cases, process gaps, and product needs into actionable feedback for internal teams Contribute to team initiatives that continuously set a higher standard for how we deliver customer success at scale What You Need to Succeed Bachelor's degree or equivalent experience 10+ years in Customer Success within SaaS or Digital Marketing environments; B2B experience strongly preferred Proven track record of driving measurable outcomes and building lasting customer relationships Outstanding communication skills — written, verbal, and executive presentation — with the confidence to lead C‑suite conversations Strong consulting instincts and a trusted‑advisor attitude that puts customer value first Experience with program management in complex organizations — inspiring change and aligning diverse team members Skilled facilitator for executive workshops, business reviews, and sessions passionate about driving long‑term goals Deep familiarity with digital marketing and/or digital media software landscapes Ability to manage competing priorities and perform effectively in a high‑velocity environment Willingness to travel approximately 20% Expected Pay Range The U.S. pay range for this position is $135,200 – $234,150 annually. In California, the range is $161,700 – $234,150. Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. #J-18808-Ljbffr