Data Analyst - Ops, CS, DTC
$90k - $180kAbbott
Abbott's Lingo division seeks a Data Analyst to provide analytical support across customer service, operations, and direct-to-consumer channels. The role involves developing dashboards, analyzing performance metrics, and delivering insights to drive business decisions and improve customer experience.
Responsibilities
- Develop and maintain dashboards, scorecards, and reporting packages for actionable business insights
- Analyze customer service metrics including contact volume, resolution times, satisfaction, and issue root causes
- Monitor operational performance metrics such as order fulfillment, inventory health, and shipping performance
- Collaborate with customer service, operations, supply chain, ecommerce, and marketing teams on reporting and data integrity
- Provide ad hoc analysis and data-driven recommendations supporting growth initiatives and strategic projects
Requirements
- Bachelor's degree in Business Analytics, Statistics, Supply Chain, Economics, or related field
- 5+ years of business analytics, operations analytics, or customer service analytics experience
- Proven ability building dashboards, scorecards, and executive-level reporting
- Strong proficiency with Tableau
- Experience analyzing operational, customer, and commercial performance data
- Ability to manage large datasets and integrate multiple data sources
- Cross-functional collaboration experience translating business needs into analytics solutions
Vacancy posted 4 days ago
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