Operations, Planning & Administration Manager

Description

The Sales Operations Manager plays a central role in supporting national account strategy, seasonal title execution, and data-driven sales planning. This position combines operational rigor, data analysis, and cross-functional coordination to ensure high-quality title metadata, effective comp strategy, and actionable sales insights.

The role acts as a key bridge between sales, marketing, and publishing teams-ensuring that systems, tools, and reporting enable strong sell-in performance across major retail channels.

What You'll Do:

Seasonal Title & Metadata Management

• Review and annotate seasonal tip sheets and launch materials across Adult and Children's lists.
• Validate key metadata fields including comp titles, sales tracks, author information, and keynotes.
• Audit and maintain title setup across systems, ensuring accuracy in:
  
  • Publication dates
  • Discount and return codes
  • Catalog associations
• Communicate corrections and data gaps to marketing and publishing stakeholders.

Comp Strategy & Title Positioning

• Manage and maintain comp title processes, including:
  
  • Setting seasonal comp deadlines and publisher schedules
  • Creating and maintaining comp mapping (in-house vs. external comps)
• Run and distribute historical sales reports (Cognos / Bookscan) to inform comp selection.
• Partner with publishers to refine comp choices and improve positioning accuracy.

Sales Reporting & Insights

• Generate and distribute recurring reporting, including:
  • Books published in the last 24 months
  • NYP (Not Yet Published) BOS reporting
  • Bestseller and POS performance summaries
• Deliver curated insights to sales teams to support seasonal selling and promotions.
• Respond to ad hoc reporting requests from sales leadership and reps.

Backlist & Category Development

• Maintain and update key backlist tools, including:
  
  • Indie bestseller backlists
  • Seasonal/category lists (Holiday, African American Interest, LGBTQ+, Spanish Language, etc.)
• Integrate Bookscan rankings and performance indicators into backlist materials.
• Support Edelweiss migrations and merchandising-ready lists.

Operational Project Management

• Own recurring operational workflows, including:
  
  • Inventory Disposition tracking and reporting (remainders, hurts, donations)
  • Process Vendor Invoices
  • Admin of Departmental policies and communications
  • Seasonal calendars and deliverable timelines
• Build and maintain internal tools and trackers to improve efficiency and visibility.
• Ensure deadlines across stakeholders are met and clearly communicated.

Ad Hoc Analysis & Support

• Support strategic initiatives and one-off projects across sales and publishing.
• Provide analytical support for decision-making and business planning.

What You'll Bring:

Required:

• Intermediate Excel skills (data management, workflow development, reporting, analysis)
• Strong attention to detail and data accuracy
• Ability to work independently and strong decision making skills.
• Ability to manage multiple workflows and deadlines simultaneously

Preferred:

• Experience with business intelligence tools (e.g., Cognos)
• Familiarity with 3rd party publishing systems (Edelweiss, Bookscan)
• Experience working cross-functionally with sales and editorial teams

The salary range for this role is $70,000-$80,000.

This position is classified as remote but is tied to our New York, NY office located at 120 Broadway. Employment is subject to New York State tax withholding under applicable regulations.

Macmillan Publishers is the U.S. trade company that is part of the Holtzbrinck Publishing Group, a large family-owned group of media companies headquartered in Stuttgart, Germany. Holtzbrinck Publishing Group's publishing companies include prominent imprints around the world that publish a broad range of award-winning books for children and adults in all categories and formats.

U.S. publishers include Celadon Books, Farrar, Straus and Giroux, Flatiron Books, Henry Holt & Company, Macmillan Audio, Macmillan Children's Publishing Group, The St. Martin's Publishing Group, and Tor Publishing Group. In the UK, Australia, India, and South Africa, companies in the Holtzbrinck Publishing Group publish under the Pan Macmillan name. The German publishing company, Holtzbrinck Deutsche Buchverlage, includes among its imprints S. Fischer, Kiepenheuer & Witsch, Rowohlt, and Droemer Knaur.

Macmillan is proud to be an equal opportunity employer consistently striving to foster a culture where everyone belongs. We welcome applicants of all backgrounds and identities. Qualified applicants are evaluated without regard to race, color, religion, age, ethnicity, national origin, sex, sexual orientation, gender identity or expression, disability status, physical ability, neurodiversity, genetic information, protected veteran status, family and economic status and background or any other characteristic protected by federal, state, or local law. We prohibit discrimination of any kind and will provide reasonable accommodations to qualified individuals with disabilities in accordance with applicable law.