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Operations Manager

Jani-King International, Inc.

We are seeking a motivated Operations Manager to join our Michigan Regional Office. This role is central to ensuring client satisfaction and operational success across the Metro Detroit area. You'll work directly with franchise owners and clients, ensuring services meet expectations, new accounts launch smoothly, and local operations align with brand standards. As an Operations Manager, you'll be the bridge between franchise owners, clients, and regional leadership. You'll strengthen customer relationships, guide franchise owners in delivering services that meet brand standards, and provide operational support for new business. This role combines fieldwork and client interaction with office-based planning and reporting. It's a hands‑on position where your influence and expertise will help drive customer retention, service quality, and regional growth. Qualifications 4+ years of management experience in the commercial cleaning industry Strong background in client relations and negotiations Technical expertise in floor care and specialty services Proven ability to influence, coach, and motivate others Excellent communication and organizational skills Flexibility to work one Saturday per month, at least one evening per month, and additional nights or weekends as business needs require Valid driver's license, clean driving record, and reliable personal transportation for travel throughout the Metro Detroit area Benefits Medical, dental, vision, 401(k) Paid vacation Paid holidays Culture: Be part of a collaborative, energetic regional team. You’ll spend time in the office working with regional leadership, but much of your role will be out across the Metro Detroit area meeting with clients and supporting franchise owners. This is not a desk‑bound role — expect a mix of planning, fieldwork, and face‑to‑face engagement. If you’re ready to bring your operational expertise, leadership skills, and customer service focus to a highly impactful role in the Metro Detroit area, we want to hear from you. #J-18808-Ljbffr Jani-King International, Inc.

Vacancy posted 1 day ago
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