Desktop Support Specialist (Onsite in Holland, OH)

Velocity is seeking to hire an onsite Desktop Support Specialist. The Desktop Support Specialist will work a second shift schedule and be onsite @ our Holland, Ohio location. This role assists with the installation, configuration, and testing of IT equipment for Velocity employees. This position assists with network and system upgrades and interacts with Velocity employee's day to day to ensure all IT support tickets are handled in a timely manner.


Must be able to work the following shift: Monday - Friday 1:00pm to 9:30pm EST.

Primary Duties & Responsibilities:

• Consults with users to determine hardware, software and system specifications
• Responsible for completing IT support tickets in a timely manner
• Helps with the selection, installation, configuration, and testing of equipment
• Assists with maintaining network and system documentation
• Assists with network and system upgrades
• Monitors and updates company IT equipment
• Protects organization's values by keeping information confidential
• Performs other tasks as assigned

Skills, Abilities and Qualifications:

• Working knowledge of computer network design and implementation
• 2-3 years experience in a support role in IT.
• Advanced problem-solving skills
• Strong multi-tasking and time management skills
• Strong attention to detail
• Minimum 6 months working with Windows software

Preferred Education:

• Associates Degree in Information Technology or related field of study
• Industry certifications such as Comp TIA A+, Comp TIA Network +

Key Competencies:

• Ability to work in a fast paced, team atmosphere
• Preference in working in a small business environment
• Demonstrate knowledge and skill in using discretional judgment and organizational ability as well as being adaptable and versatile to perform different duties.
• Demonstrate knowledge of strong verbal and written communication skills
• Demonstrate ability to maintain confidentiality to Company information
• Ability to work independently with little supervision
• Demonstrate organizational, planning and attention to detail skills

Why you'll love working at Velocity


We are an energetic bunch - eager to succeed and have lots of company pride. We promote a collaborative work environment that prioritizes strengthening relationships with our customers and team members to achieve our goals.

As a growing technology solutions and services company, every team member at Velocity has the opportunity to make an impact as we challenge ourselves to provide the best technology and customer experiences in the business. We're excited about what we do, why we do it, and who we do it for.

Diversity and Inclusion


Velocity is committed to diversity and inclusion and is dedicated to fostering a work environment where all team members are comfortable bringing their authentic selves to work and have equal opportunities to thrive. Our team members work collaboratively and draw inspiration from various perspectives and experiences that make each of us unique. This strengthens our connections with our team members, customers, and communities.

Our Values - Collaborative and Strong at the Core

• Customer-obsessed
• One team
• Do the right thing
• Let's go!

Our Benefits

• Medical, Dental, Vision
• PTO & Paid Holidays
• Paid Parental Leave
• Paid Sick Time
• 401K - with Employer Match
• Company provided Life Insurance, Short/Long-Term Disability
• Supplemental Benefits Available

About Velocity MSC


Velocity started in 2005. Velocity's customer-obsessed approach, combined with its customized voice and data network solutions, and support services, enhances how multi-location enterprises communicate and do business. That's why Velocity serves thousands of Fortune 500 companies across various industries. With over 500 employees, 13 redundant data centers, 450 carrier agreements, and 5,500 certified technicians throughout the U.S.- Velocity is an unstoppable force. To learn more, please visit

Velocity is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Velocity is an active participant with E-Verify.