Administrative Technician

The PWC Police Records Administrative Technician is responsible for processing critical administrative tasks and projects that support the Police Department and Community Members. This position consists of learning and executing critical, confidential records-related procedures and processes that serve internal Units and external Agencies. Admin Techs must demonstrate the ability to provide excellent customer service and to partner effectively. Organizational skills, attention to detail, the ability to process complex procedures accurately, and an understanding of certain State statutes related to Records retention are key. This incumbent will be able to work effectively both in a large team and independently. About This Role The incumbent must be proficient in Microsoft Office Suite, Teams, and Outlook, with strong data entry skills and the ability to analyze data to support and execute established procedures. This position requires comprehensive knowledge of police records processing, including front desk operations; processing police incident reports in compliance with NIBRS standards; responding to crash and incident report requests; processing arrest records; and executing court-ordered expungements. The successful candidate must provide exceptional customer service and demonstrate effective communication skills when assisting community members in person, by phone, and through email. Responsibilities also include processing financial transactions with a cash register and providing professional, courteous service at a public-facing front desk. Minimum Requirements High School Diploma or G.E.D Preferences Experience utilizing the Motorola P1 Records Management System (RMS) or similar law enforcement records management systems. Knowledge of National Incident-Based Reporting System (NIBRS) standards and reporting requirements. Current VCIN certification or the ability to obtain certification. Proficiency in Microsoft Office Suite, Outlook, and Teams. Experience working in a law enforcement administrative environment. Experience in complex records transactions, manually/electronically. Experience in handling secure documents containing sensitive or vital personal information. Experience in analytical/data entry in the law enforcement sector. Strong customer service skills with the ability to interact professionally with the public, law enforcement personnel, and other stakeholders. Excellent verbal and written communication skills. Experienced in handling cash transactions and maintaining accurate financial records. Special Requirements The incumbent will be assigned within Records where needed, depending onpriorities and workloads of the Department. The ability to pass a police background check. Work Schedule Monday-Friday, 0800-1600 in the office. Starting Salary Range: $27.35 - $32.17 per hour We also offer great benefits, including: Retirement from the Virginia Retirement System (VRS) 401a and 457 retirement savings and investment plans Paid Annual Leave Paid Personal Leave Paid Sick Leave Paid Holidays Optional Group Medical and Dental Health Plans Optional Group Life Insurance An Employee Assistance Program (EAP) Career Development Opportunities Full-time positions with Prince William County Government qualify for Public Service Loan Forgiveness. The above position description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department. Prince William County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. SEE YOURSELF HERE! #J-18808-Ljbffr