FT Transportation Support Specialist

Job Description

Job Description

Vacancy Announcement: Transportation Support Specialist

Wage: $17-$21/HR DOE

Location: Fort Belknap, MT

Veterans Preference

American Indian Preference

Close Date: Open Until Filled

Apply your passion and skills in a role that allows you to give back to those who have served our country. Great Plains Veterans Services Center (GPVSC) is seeking a Transportation Support Specialist in Fort Belknap, Montana, to help coordinate reliable transportation services for Veterans traveling to VA and VA-authorized health care appointments.

GREAT PLAINS VETERANS SERVICES CENTER (GPVSC)

The Great Plains Veterans Services Center (GPVSC) was established on June 24, 2015, and recognized as a 501(c)(3) organization in February of 2016. The GPVSC is headquartered on the Rocky Boy's Indian Reservation in North Central Montana. The GPVSC established the Veterans Support Services (VSS) program in January 2017. The purpose of this program is to provide Veterans with access to all VA benefits they have earned; assist unemployed Veterans in becoming self-sufficient by transitioning them into the workforce; support homeless Veterans or at-risk for homelessness in attaining and maintaining housing; provide mental health and suicide prevention support; and provide case management to assist Veterans in overall quality of life needs. The VSS program’s service area includes three Indian Reservations and five rural Montana counties. In 2020, the GPVSC began operating its Veterans Transportation Services (VTS) program. This program provides transportation services to rural Montana Veterans for VA and VA-referred appointments. The VTS program’s service area includes six Indian Reservations and 45 rural Montana counties.

Job Overview

We are looking for a versatile, organized individual to support daily transportation operations through scheduling, dispatch coordination, administrative support, documentation, and reporting. The ideal candidate will be detail-oriented, comfortable working with Veterans and community partners, and able to manage multiple priorities in a fast-paced office environment. This position works under the direction of the Transportation Manager and supports GPVSC’s transportation services in accordance with organizational procedures, safety expectations, confidentiality requirements, and grant-compliance standards.

Administrative Support

• Veteran transportation support: Assist Veterans with scheduling VA and VA-authorized transportation and provide clear information about transportation access and service area updates.
• Scheduling coordination: Coordinate and maintain daily transportation schedules to support timely, reliable service.
• Dispatch support: Coordinate dispatch operations, driver schedules, and route assignments to support efficient service delivery.
• Records and documentation: Maintain accurate logs, records, files, and required transportation documentation.
• Reporting and data tracking: Prepare accurate transportation-related reports, including grant-required or HRTG-related reporting as assigned.
• Confidentiality and compliance: Maintain confidentiality and follow GPVSC procedures, safety policies, and compliance requirements.

Additional Responsibilities

• Perform other duties as assigned to support GPVSC’s mission, transportation services, and program goals.

Knowledge, Skills, and Abilities

• Proficient knowledge of Microsoft Office Suite and general computer literacy.

• Familiarity with modern office procedures, practices, and equipment.

• Ability to handle difficult interactions while maintaining a calm, respectful demeanor.

• Strong listening skills and the ability to communicate with empathy and without judgment.

• High attention to detail and accuracy.

• Understanding of confidentiality standards and the ability to maintain them.

• Ability to work collaboratively in a team environment and communicate with people from diverse backgrounds.

• Ability to prioritize and manage multiple tasks in a fast-paced environment.

• Ability to learn and apply GPVSC transportation eligibility, scheduling workflows, and VA and VA-authorized appointment requirements.

• Strong problem-solving and organizational skills.

• Ability to work independently and as a team member.

Minimum Qualifications

• High school diploma or GED and two years of experience providing office or program support in a team environment requiring public contact and computer usage.

• Experience in a social service or Veteran-serving setting is preferred but not required.

• Valid Montana driver’s license, or ability to obtain one within 60 days of hire, and an acceptable driving record.

Physical Demands and Working Conditions

• Primarily office-based work, with up to 8 hours per day of computer work.

• Occasional local day travel may be required to support transportation-related outreach or coordination.

• Must adhere to all safety, security, and health regulations and participate in required training.

Additional Information

• Benefits include SEP retirement plan, paid time off and holidays, dental, vision, accident, short-term and long-term disability, and life insurance.
• Health insurance is not covered.
• Successful applicants are subject to drug testing and criminal history checks.

Policy and Compliance Statements

• Equal Employment Opportunity (EEO)
  • We are an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
• Preference Statements
  • Indian/Tribal preference applies where permissible and consistent with organizational policy.
  • Qualified Veterans are highly preferred.
• Confidentiality & Data Security
  • Employees must adhere to all confidentiality, privacy, and data-security policies, including protection of personally identifiable information (PII) and protected health information (PHI) where applicable.
• Conflict of Interest & Professional Boundaries
  • Employees must disclose potential conflicts of interest and avoid participating in matters where a close personal relationship could create a perception of bias. If in doubt, consult the Executive Director for direction.
• Mandatory Reporting
  • All employees must follow federal, state, and tribal laws and organizational protocols for mandatory reporting, including suspected abuse, neglect, or exploitation.
• Systems
  • Employees will use the organization’s approved systems and collaboration tools per policy and training.
  • Where a conflict exists between this JD and a controlling policy, the policy prevails.
• Driving & Vehicle Use
  • A valid driver’s license (any U.S. state) is required. If an out-of-state license is held, a Montana license must be obtained within 60 days of hire.
  • An insurable driving record is required; motor vehicle record (MVR) checks are conducted at hire and annually.

Great Plains Veterans Services Center is an Equal Opportunity Employer.