Associate Account Manager

Job Overview At Wheels, we’re shaping the future of mobility by delivering experiences our customers love and moving businesses forward through passionate people and creative solutions. As an Associate Account Manager, you’ll be part of that journey supporting the teams and clients who make it possible. This highly visible role sits within our Client Services organization and is designed as a developmental position providing the foundation to grow into a future Account Manager. You’ll work alongside Account Managers, Fleet Consulting Executives, and key operational teams to ensure clients receive the highest level of service and support. Your work will contribute directly to 100% client retention by ensuring continuity, accuracy, and responsiveness across a shared account portfolio. From managing inquiries and executing transactions to preparing reports, conducting research, and providing analytical and administrative support, you’ll help deliver the quality and consistency our clients expect even in a fast‑paced, dynamic environment. Success in this role requires curiosity, attention to detail, and a strong sense of ownership. You’ll need to build internal relationships, stay agile across shifting priorities, and bring discipline to every task. If you're eager to learn, ready to contribute, and passionate about delivering customer service that moves businesses forward, this is your opportunity to grow at Wheels. Key Responsibilities – Essential Functions Actively building knowledge and skills within the role to confidently transition into the next phase of account management. Conduct research, collect data, update status events, and prepare appropriate reporting based upon specific client parameters. Respond to clients and internal customers within established service level standards, exercising judgment to prioritize inquiries, resolve issues, and expedite complex matters when necessary. Improve process improvements that benefit clients and/or increase Wheels efficiency. Develop and maintain SOPs for custom and standard business processes for both internal processes as well as client‑specific processes. Meet or exceed all departmental driven and Salesforce KPIs. Provide coverage and perform duties as required for team member(s) during planned and unplanned absences. When providing back up for a colleague build a strong relationship with the assigned client fleet contact by establishing and facilitating a regular cadence of Action Register calls and ensure items documented are progressing to completion. Obtain a working knowledge and be flexible in their role. Foster cross‑functional collaboration and a broad understanding of team and departmental roles. Actively manage and cultivate strong client relationships. Learn foundational systems, policies, and procedures upon entering the business, while continuously staying current with updates to ensure ongoing effectiveness. Other duties as assigned. Maintain confidentiality of received information. Leadership Responsibilities No direct management responsibilities, but will provide day‑to‑day guidance and feedback. Competencies – Skills Thorough knowledge of clients and service offerings. Able to identify and understand internal and external client needs. Committed to success of coworkers and organization. Demonstrate integrity, enthusiasm, and a willingness to be involved and make a difference. Strong written and oral skills to collaborate effectively with clients and internal/external organizations. Strong organizational skills and attention to detail. Strong time management, able to manage multiple tasks, and consistently communicate results. Intermediate proficiency in Microsoft Office Suite. Intermediate proficiency in math. Diplomacy, tact, and grace under pressure when working through challenging and/or urgent customer issues. Ability to be flexible and adapt quickly in a fast‑paced environment. Can work independently with minimal assistance and/or as part of a team. Ability to provide sound problem solving, analysis, and critical thinking to draw appropriate conclusions. Ability to set and manage multiple priorities and tasks simultaneously in a demanding environment. Education and Experience High School diploma required; Bachelor’s degree preferred. 1‑2 years of relevant customer service experience. Intermediate to Advanced Proficiency in Microsoft Excel. Salesforce experience preferred. Core Values At Wheels, we believe in fostering a culture that is built on our Core Values and Guiding Principles. We cultivate a culture of excellence and innovation by upholding these values, driving our collective success and growth. Integrity – Always act with integrity and honesty. One Team – Treat others with dignity and respect; act as a cohesive, inclusive and accountable team that is making a difference. Innovation – Drive continuous improvement, spark creativity and embrace next generation thinking. Customer Success – Ensure that customer and driver success is at the heart of everything we do. Cultural Attributes Discipline Drives Quality – Plan the Trip: Think proactively, hold a high bar, follow through by leveraging experience and systems. To produce quality outcomes, we must be intentional and deliberate in everything we do, from big bets to daily execution. Intellectually Curious – Fuel Your Minds: Be bold, challenge assumptions, think differently, look outside the box. Strive to unlock your own thinking and create new possibilities. Commit and Deliver – Own It: Take responsibility for your work, from start to finish, and be accountable for the results. Think and act like an owner of the business. Relationships Matter – Share the Ride: Trust is central, both with key internal and external stakeholders. Relationships are not a side effect of work but a driver of success. Job Specifications, Physical Demands and Work Environment Work Environment: This hybrid position is in Georgia or Illinois and operates in a professional office environment. Position Type/Standard Schedule: This is a full‑time position, Monday through Friday. Travel: Minimal travel may be required. Physical Demands: While performing the duties of this job, the employee must regularly speak, hear, and see, and operate a computer, keyboard, mouse, and phone. Sit or stand for extended periods of time. Disclaimer Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, and responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Benefits Wheels recognizes benefits are a significant part of your employee experience, and we've created a robust benefits package that is market‑leading, competitive offerings so you and your family can receive outstanding care. Please click here for an overview of the benefits available to you and your family. Pay Range $40,500-$56,700 EEO Statement Wheels is a Drug‑Free Workplace. All employment is contingent on successful completion of drug and background screening. Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans. Wheels Is Committed to Making Our Organization One of the Best Places to Work As one of the largest fleet management companies in North America, Wheels features a portfolio of 900,000+ vehicles under management across the continent, a global alliance in 61 countries, and a client base that consists of some of the best‑known businesses in the world. No matter the industry type or business size, we’re proud to work across sales and service fleets, trucks and equipment, and last mile delivery to ensure we power your potential. The culture at Wheels is the secret to our 80+ years of success. And the reason people choose to join — and stay with — our team. When you join the team, you'll work with professionals who are passionate, friendly and smart. We foster a welcoming and inclusive environment for all, combined with the encouragement to continuously learn and grow. From day one, we invest in your long‑term development through annual performance goals and reviews, educational and wellness programs, awards and celebrations, and more. Ready to experience the Wheels culture for yourself? 10 years average employee tenure 10 times recognized as one of Chicago's Best and Brightest Companies to Work For 50+ health, wellness and engagement benefits 2,500+ online learning programs Wheels is Invested in the Well‑being of the Community and the World Wheels deeply values the strength of diversity both in the communities we serve and our own employee base. This includes treating everyone as equal, respecting and valuing diversity, providing equal opportunity and fostering a safe space to work. Community: We are heavily involved in the communities where we operate. We offer opportunities for employees to make a positive impact through mentorship and tutoring elementary school students, participating in blood drives, donating to United Way and other charitable organizations in the greater Chicagoland and Toronto areas. Sustainability: Wheels is actively committed to becoming a cleaner fleet management company through recycling programs, public transportation support and more. We Are Dedicated to the Safety and Health of our Employees Our employees are critical to delivering on our commitment to client success, which is why we offer a variety of programs focused on the health and wellness of our people. Wheels Fosters More Than Just Work Relationships We hire people who have a customer‑focused mindset and a strong collaborative nature. Because at Wheels, customer service and teamwork don't just happen in the office. It is during the informal moments when employee trust is strengthened and friendships are made. We value these moments, which is why we host departmental contests, summer gatherings, family events, holiday celebrations and more. At Wheels, your well‑being is our priority. As part of our commitment to your health and well‑being, we’re proud to offer access to the Advocate Health Care Wellness Portal—a personalized platform designed to help you take charge of your health journey. The 2026 Wellness Program is designed to support you in achieving your personal health goals. Best of all, it’s flexible and fits into your busy lifestyle. This program is designed to support your overall well‑being—physically, emotionally, and financially—by providing tools and incentives that encourage healthy living. #J-18808-Ljbffr Wheels, Inc