Donor Experience Coordinator

Description

Position Title: Donor Experience Coordinator

Position Classification: Regular; Nonexempt; Full-Time; 40 Hours/Week


Reports To: Associate Director, Donor Experience

Location: This position must be based in Boston. The candidate is expected to work from the office 1-2 days/week, with the remaining days able to work from home.


Position Overview

The Donor Experience Coordinator, reporting to the Associate Director of Donor Experience, provides a variety of administrative and project support for the Donor Engagement team, which is responsible for implementing a comprehensive donor engagement strategy within PIH's Resource Generation Branch. The Coordinator's responsibilities primarily include supporting stewardship, cultivation, and acquisition events, as well as assisting with the management of donor database entry. The position also provides general administrative support for the team.

Responsibilities

Events Support: (75%)

Supports donor experience events, webinars, and other virtual and in-person experiences. Tasks include, but are not limited to, venue search, invitation list management, timeline tracking and management, mailing of event invitations, tracking RSVPs, producing materials for events (nametags, registration list, materials), coordinating travel for staff, vendor management, assisting with invoice management and payments, updating database, and developing prep materials.


Ensures that the all events-related actions and records are uploaded and updated within the Salesforce and Blackthorn donor database and the Microsoft Teams platform in a timely manner. Acts as a point person for donor database updating for the Acquisition and Engagement team. Stays current on best practices for recording and maintaining donor information in donor database.


Attends events as appropriate.

Team support: (25%)

Provides administrative support to the Associate Director of Donor Experience and the Donor Engagement team, including assisting with site travel planning as needed, invoice approvals and tracking, processing expenses, tracking credit card charges, assisting with travel booking, and scheduling meetings.


Supports team-wide projects, such as drafting biweekly updates and managing the activity tracker.

Qualifications

Required Experience, Education, Licenses or Certifications

0-2 years of related experience.


Skills

Required:


Excellent writing and communication skills.

Demonstrated competence to assess priorities and manage multiple priorities in a time-sensitive environment and to meet deadlines with attention to detail and quality.

Experience working collaboratively as part of a team, with strong interpersonal skills.


Represent PIH appropriately.


Solid computer skills in a PC environment with the capability to master new software applications and technologies in database management. Excellent skills in the functional use of Microsoft Excel, PowerPoint, and Word.

Preferred:


Experience with Asana, Salesforce, Blackthorn, and the Microsoft SharePoint Suite

Core Values and Competencies

Demonstrates the organization's core values of: Commitment, Humility, Integrity and Pragmatic Solidarity/Accompaniment


Accountability - Able to accept responsibility for one's actions, outcomes, and those of their team.


Achieving results - Able to design and conduct work with clarity and integrity: to set realistic targets for themselves and others, ensure availability of resources, monitor progress and performance, accomplish meaningful outcomes, evaluate achievements, and integrate lessons learned.

Adaptability - Able to adapt to change, to balance multiple demands, consider new approaches, and persist towards solutions in changing circumstances.


Teamwork - Able to work well with others to achieve common goals. Exemplary interpersonal skills; ability to collaborate effectively with culturally diverse staff across departments and country.


Organizational Profile


Partners In Health (PIH) is a non-profit, global health organization that fights social injustice by bringing the benefits of modern medical science first and foremost to the most vulnerable communities around the world. PIH focuses on those who would not otherwise have access to quality health care. PIH partners with the world's leading academic institutions to create rigorous evidence that shapes more sound and all-inclusive global health policies. PIH also supports local governments' efforts to build capacity and strengthen national health systems.


As of today, PIH runs programs in 11 countries (Haiti, Kazakhstan, Lesotho, Liberia, Malawi, Mexico, Navajo Nation, Peru, Rwanda, Sierra Leone, United States), where it provides direct care to millions of patients, through public facilities and community engagement.

Partners In Health (PIH) is committed to the fundamental principle of equal opportunity and equal treatment for every prospective and current employee. It is the policy of PIH not to discriminate on the basis of race, color, national or ethnic origin, ancestry, age, religion, creed, disability, sex and gender, sexual orientation, gender identity and/or expression, military or veteran status, or any other characteristic protected under applicable federal, state or local law. PIH works in and with a number of governments in and outside the U.S., and to the extent applicable, this statement is intended to incorporate the prohibition of any unlawful discrimination covered by applicable laws in such countries, states and municipalities.


Partners In Health participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. Any offer of employment is contingent upon the successful completion of applicable background checks.

Our Benefits Are Built for Real Life

We know you do your best work when you're supported.

• Work from anywhere in the U.S. for most roles, with flexibility baked into how we operate
• Comprehensive health coverage (medical, dental, vision, disability, and life insurance) so you can focus on what matters
• A 401(k) with automatic employer contributions to help you invest in your future
• Flexible PTO with no cap, plus generous holidays, summer and winter breaks, and a sabbatical program
• Professional development support and home office reimbursements to help you grow and work comfortably wherever you are

(Some roles may require specific locations or on-site presence. Benefits are subject to plan terms.)

The expected starting salary range for new hires in this position is between $56,650 - $60,770 and may vary depending on multiple, individualized factors including functional experience and job-related experience. Our Human Resources team will work with you during the hiring process to understand your likely placement within this salary range. In keeping with Partners In Health's commitment to salary transparency and internal parity, salaries at PIH are not negotiable.


Partners In Health will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If a reasonable accommodation is needed, please contact: [email protected].