Patient Services Specialist Lead
$24.12 per hourUniversity Of Washington
Patient Services Specialist Lead
Harborview Medical Center - Admitting has an outstanding opportunity to hire a Patient Services Specialist Lead.
Work Schedule
- 100% FTE (40 hours per week)
- Monday, Tuesday, Saturday, Sunday
- Variable shift
Position Highlights
- Provides leadership, training, and workflow support to Patient Services Specialist staff in a fast-paced healthcare environment
- Supports patient flow, front desk operations, and delivers exceptional customer service to patients and families
- Coordinates patient registration, insurance verification, referrals, and communication with care teams to support seamless patient care
Primary Job Responsibilities
- Provide leadership, training, and workflow support to Patient Services Specialists staff
- Assign, monitor, and audit work while communicating feedback to leadership
- Support patient registration, admissions, discharge, and front desk operations
- Obtain and verify demographic, insurance, and financial information
- Ensure completion of required consents, financial agreements, and patient documentation
- Coordinate patient care, referrals, medical records, and interpreter services
- Schedule appointments, triage incoming calls, and support patient flow activities
- Maintain accurate patient information in the Epic electronic medical record system
- Performs PSS 2 duties and takes on additional responsibilities in the Supervisor's absence
Requirements
- High school graduation or equivalent
- Three years of Patient Support Service experience
- Equivalent education/experience may substitute for stated requirements
About Harborview Medical Center
As the region's only Level I Trauma and verified burn center, Harborview Medical Center is a comprehensive healthcare facility owned by King County and operated by UW Medicine. It is dedicated to providing specialized care for a broad spectrum of patients from throughout the Pacific Northwest, including the most vulnerable residents of King County. It provides exemplary patient care in leading-edge centers of emphasis, including emergency medicine, trauma and burn care, neurosciences, ophthalmology, vascular surgery, HIV/AIDS, rehabilitation, mental health and substance abuse care.
Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region.
Challenge. Collaboration. Compassion.
About UW Medicine Where Your Impact Goes Further
UW Medicine is Washington's only health system that includes a top-rated medical school and an internationally recognized research center. The mission of UW Medicine is to improve public health by advancing medical knowledge, delivering outstanding care, and preparing tomorrow's healthcare leaders.
Nearly 29,000 professionals are part of the UW Medicine system, which includes: Harborview Medical Center, UW Medical Center Montlake, UW Medical Center Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, Airlift Northwest
Become part of our team. Join our mission to make life healthier for everyone in our community.
Compensation, Benefits and Position Details
Pay Range Minimum: $24.12 hourly
Pay Range Maximum: $34.52 hourly
Other Compensation: Weekend Differential: $2.00 per hour
Benefits: For information about benefits for this position, visit
Shift: Alternate Work Shift (United States of America)
Temporary or Regular? This is a regular position
FTE (Full-Time Equivalent): 100.00%
Union/Bargaining Unit: WFSE HMC
University Of WashingtonVacancy posted 1 day ago
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