Service Coordinator

$22 - $25 per hour

Electric Company

Winston Salem, NC

Job Description
Job Description
POSITION SUMMARY:
If you enjoy multi-tasking in a fast-paced work environment, this is the job for you!
Provide top level customer service to customers.
Everyday engagement with both customers, field technicians and departmental managers

JOB DUTIES:
Answer phone calls for service requests – answer questions related to service requests or connect party to appropriate party for assistance
Create all service work order tickets and small job related paperwork
Schedule service request – using mapping apps if necessary
Dispatch service request to Electrical Technicians
Generate all service request invoicing and processing including the use of web portals and 3rd party paperwork in a timely manner
Generate service request work order reports monthly and as needed
Maintain communication and good working relations with customers and company personnel
Route and schedule field technicians to meet customers’ request
Field customer questions/calls/emails to ensure expectations are met.
Work closely with technicians and management utilizing teamwork to accomplish goals.
Update customer/work order notes and specifications
Prepare invoices for work orders and quoted jobs
Inform new customers of billing rates and specifications

QUALIFICATIONS:
High School Diploma or GED
Strong customer service and people skills whether through email, phone or in person
Highly organized
Able to thrive individually as well as with a team.
Great multi-tasking and time management skills
Phone/email etiquette
Mathematical aptitude

Job Type: Full-time
Salary: $22.00 - $25.00 per hour

Benefits:
Paid time off
Schedule:
8 hour shift
Ability to commute/relocate:
Winston-Salem, NC 27105: Reliably commute or planning to relocate before starting work (Required)
License/Certification:
Driver's License (Preferred)

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Vacancy posted 15 days ago

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