Sales Development Manager

Job Description

Job Description

Calling your doctor shouldn't be harder than seeing your doctor. But at most practices, patients wait on hold, front-office staff drown in ring queues, and revenue walks out the door with every missed call.

Transform9 builds AI agents that answer every call for physician practices — scheduling appointments, routing callers, and resolving routine requests in seconds, around the clock. Our agents integrate directly with each practice's EHR, practice management, and phone systems, and adapt to how their front office actually works.

Our agents have handled millions of patient calls for thousands of providers, cut average hold times by 90%, and decreased call abandonment by 80%. We're headquartered in Birmingham, AL, and growing fast.

About the role

Every enterprise deal starts with a conversation an SDR earned. You'll build our SDR function from the ground up — hiring the team, designing the playbooks, choosing the tools — and turn a list of physician groups into qualified pipeline for our enterprise AEs.

What you'll do

• Build the SDR team from scratch: define the profile, hire, onboard, and coach with daily call reviews and structured development
• Build outbound playbooks targeting practice administrators, COOs, and clinical leaders
• Select and run the SDR tech stack — you'll determine the tools
• Own pipeline generation targets and conversion metrics from first touch to qualified opportunity
• Partner with marketing on ICP refinement, messaging, and campaign follow-up
• Support sales leadership with pipeline reporting and forecasting

Location

Full-time onsite at our Birmingham, AL office.

Requirements

• 4+ years in sales including SDR and/or closing experience
• Track record of building or scaling an outbound motion
• Strong coaching instincts — you make average reps good and good reps great
• Data-driven: you manage to activity, conversion, and pipeline metrics

Nice to have

• SaaS or healthcare sales experience
• Experience standing up an SDR function from scratch

Benefits

• Top-tier health coverage: medical, dental & vision
• 401(k)
• Paid time off + holidays, and paid parental leave

If you want to fix the front door of healthcare, we'd love to hear from you.

Transform9 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Note: the Transform9 team will only email you from a transform9.com email address.