Member Experience Specialist I (Universal Banker)

Job Description

Job Description

About the Opportunity

There's never been a more exciting time to join us! We're launching a new brand and a new name Arise Financial (formerly Rockland FCU) with a bold vision for the future—one built on innovation, technology, and a commitment to helping people live more and worry less.

For more than a century, we've believed that banking is about putting people first. We're building on that legacy while embracing new ideas and creating an even better experience for both our employees and the members and communities we serve.

If you're looking for a place where you can grow, make an impact, and help shape what's next, we'd love to hear from you.

Why You'll Love Working Here

• Certified Great Place to Work®
• Competitive pay
• Annual incentive/bonus potential
• Comprehensive benefits package including health, dental, vision, life, and AD&D
• 401(k) plan with employer match
• Generous paid time off and holidays
• Tuition reimbursement and professional development opportunities
• Opportunities for professional growth and career development
• Meaningful work that positively impacts our members and communities

About the Role

As a Member Experience Specialist I (Universal Banker) , you’ll be one of the first people members turn to for friendly, accurate, and helpful service. You’ll handle everyday transactions, answer questions, assist with basic account needs, and help members find products and services that fit their financial goals. This is a great opportunity to build your financial services knowledge while making a positive impact on the member experience every day.

What You'll Do

• Welcome members and provide friendly, efficient service throughout each interaction.
• Process routine transactions, including deposits, withdrawals, transfers, and loan payments.
• Answer member questions and provide assistance with basic account needs and services.
• Complete account maintenance, including address changes, debit card assistance, disputes, and stop payments.
• Open share accounts and provide dual-control support as needed.
• Have needs-based conversations to identify and recommend products and services that benefit members.
• Balance your cash drawer daily and maintain accurate transaction records.
• Follow established security, compliance, fraud-prevention, and operational procedures.
• Build knowledge of Credit Union products, systems, and regulatory requirements.

What We're Looking For

• At least 1 year of branch, retail financial services, cashier, or related customer service experience.
• Previous teller experience strongly preferred.
• Credit union experience strongly preferred.
• High level of accuracy and attention to detail.
• Strong communication and interpersonal skills.
• Basic financial literacy and comfort handling financial transactions.
• Notary Public certification is a plus.
• A genuine commitment to providing welcoming, member-focused service.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated

against on the basis of disability.

In alignment with our commitment to pay transparency, we're pleased to share that the base range for this position is $20.00 - $22.00 per hour, excluding fringe benefits or potential incentives. If you're hired, your final base pay will be determined based on factors such as skills, education, and experience. We also take pay equity seriously and consider the internal equity of our current team members as part of any final offer.

This job posting is for informational purposes only and should not be construed as a complete listing of the job responsibilities and requirements.

At this time, the Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position (i.e., H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization). If you need sponsorship now or in the future, look for this statement in the job description before you apply: “The Credit Union will consider sponsoring a new, qualified applicant for employment authorization for this position”. If this is not listed in the job description, we will not provide sponsorship for the candidate to work in the United States.