Customer Success Manager - Middle East

The Role

Own the end-to-end relationship for a growing book of accounts across the Middle East.

Lead Hub implementations delivered in Arabic , partnering with our Product Success team on AMS and other product lines.

Drive renewals and account health in line with our team's 96.5% renewal track record .

Partner closely with our Middle East Account Executive and the wider sales team on demos and cross-sell opportunities, while owning the post-sale relationship.

Build real, in-person relationships across the region through regular on-site customer visits.

What You Must Bring

• Fluent in both Arabic and English , spoken and written; this is non-negotiable for a region where trust is built in-language.
• Hands-on experience working within a professional sport organization or club ; you need to understand how our customers operate day to day.
• Strong project management , data literacy , and communication abilities to translate technical concepts for coaches, medical staff, and administrators.
• Data-driven mindset with a passion for customer experience.
• Strong leadership and communication skills to guide professional sports organizations through software adoption and serve as a trusted voice.

Even Better If

• You have experience within professional football , though any professional sport or Olympic organization background works well.
• You have strong existing relationships or market knowledge in the region.
• Prior experience using Teamworks products , ideally Hub or AMS , or strong working familiarity with our suite; you'll be leading implementations in this region so prior experience gives you a head start.

Why This Role

This is a rare opportunity to take ownership of a growing Middle East book that's already in motion, working alongside an established Account Executive rather than building a territory from zero, in one of the most dynamic growth markets in world sport. You'd be joining a team at a moment when Teamworks' momentum across EMEA has never been stronger.