Customer Service Specialist

Job Summary MasTec is currently seeking a Customer Service Specialist to serve as an FPL representative for the Storm Secure Underground Program. The program analyzes data from past hurricanes, vegetation‑related service interruptions and other reliability metrics to identify areas that would most benefit from having power lines placed underground. Responsibilities The position requires candidates to work flexible 8‑hour daily schedules that include nights and Saturdays as required. 10 AM to 7 PM Schedule – Saturdays (when needed). Responsible for contacting each property owner to discuss the project and proposed equipment placement with customer or relocating equipment based on customer preferences. Gain the customer’s agreement to proceed with the project as planned and acquire all necessary signatures for easements and acknowledgement forms. Buy and wear steel‑toe boots daily while working in the field and wear all other required personal protective equipment (PPE). Candidates will drive company vehicles with driver cameras monitoring driving habits to ensure safe driving. Candidate must maintain a 950+ driver score. Customer outreach will also include ongoing communication with the property owners and property occupants throughout all stages of the project, in accordance with the company’s policies and procedures. Requires great customer service and communication skills, as well as purposeful follow‑up and documentation skills. Be able to professionally communicate in person, over the phone, and by email with customers, staff, and vendors. Ability to read and understand construction and engineering plans. Coordinate special projects as assigned. Perform other duties as assigned. Minimum Qualifications High school diploma, or equivalent. 2 years of customer service experience, preferably in the construction industry. Preferred Qualifications Bilingual (English and Spanish or English and Creole). Associate degree. Physical Demands and Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copiers, and scanners. The position is primarily sedentary, with some filing or lifting required. Must be able to bend, lift, and carry up to 20 pounds. Benefits Medical, Dental, Vision, Disability and Life insurance; 401(k) plan; Employee Stock Purchase plan. Equal Employment Opportunity The Company’s policy is not to unlawfully discriminate against any applicant or employee based on race, color, national origin, ethnicity, sex, gender, sexual orientation, religion, marital status, age, disability, genetic information, military or veteran status, or any other basis protected by applicable law and EEOC regulations. The Company also prohibits harassment of applicants or employees based on any of these protected categories. #J-18808-Ljbffr MasTec Power Delivery