Veterinary Receptionist

Experienced Veterinary Receptionist PositionPacific Heights Veterinary Hospital is Hiring an Experienced Veterinary Receptionist!Position DetailsRole: Experienced Veterinary ReceptionistStatus: Full-timeSalary: Competitive and based on experience, skill set, and future performanceSchedule: Flexible scheduling with four-day workweeks; no weekendsBenefits HighlightsFinancial Rewards that Grow with You: Flexible compensation based on your experience and skill set, 401(k) matching, Roth Retirement Savings Plan, Flexible Spending Account, 529 Savings Plan, tuition support, and referral bonusesWellness & Peace of Mind: Medical, dental, and vision coverage; supplemental insurance; Sick Time / Paid Time Off; parental leave; and valuable employee pet-care discountsProfessional Growth & Recognition: Quarterly team bonuses, professional development opportunities, continuing education allowance, uniform allowance, ongoing mentorship, and career supportLifestyle Perks You'll Appreciate: Four-day workweeks, six paid holidays, no nights or on-call hours, regular lunch breaks, flexible scheduling, a fully stocked snack fridge, and the occasional coffee run, ice cream party, or midday dance partyPacific Heights Veterinary Hospital is a well-established, newly renovated two-doctor practice looking for an experienced Veterinary Receptionist to join our fantastic team. We genuinely appreciate the different personalities, perspectives, and unique skills each team member brings to our hospital—and we want you to bring yours.Our Veterinary Receptionists are an essential part of the client and patient experience. You'll be the friendly face, calm voice, and organized problem-solver helping pet owners navigate their visits while keeping communication flowing between clients and our medical team. With flexible scheduling, four-day workweeks, regular lunch breaks, and no nights, on-call hours, or holiday shifts, we believe a rewarding veterinary career and a great life outside of work can absolutely coexist.Why You'll Love It HereFlexible scheduling and four-day workweeksNo nights, on-call hours, or holiday shiftsRegular lunch breaksNewly renovated, well-established two-doctor practiceSupportive team that celebrates individuality and authenticityA workplace committed to compassionate, low-stress veterinary careMentoring and support as you grow and advance your careerProfessional development and continuing education opportunitiesQuarterly Team Rewards Bonus ProgramOccasional coffee runs, ice cream parties, and team mealsA fridge stocked with drinks and snacksAnd yes, the occasional midday dance partyWhat You'll DoWelcome clients and patients with warmth, professionalism, and compassionDeliver exceptional customer service during every client interactionAnswer and manage incoming phone calls, emails, and other client communicationsSchedule, confirm, and coordinate appointments efficientlyCheck clients and patients in and out of the hospitalMaintain accurate and complete client and patient recordsProcess payments and assist clients with invoices, estimates, and account questionsCommunicate appointment instructions, hospital updates, and follow-up information clearly and compassionatelyCoordinate communication between clients, veterinarians, technicians, and support team membersAssist with prescription refill requests and other client needs according to hospital protocolsMonitor appointment flow and help keep the hospital schedule running smoothlyMaintain a clean, organized, and welcoming reception areaSupport clients through routine visits as well as stressful or emotional situationsTake ownership of responsibilities and follow through to achieve positive outcomesAsk for help when you need it and readily offer help to your teammatesContribute to a positive, supportive environment built on teamwork and mutual respectWhat You'll BringPrevious veterinary reception or veterinary client service experiencePassion for pets, people, and exceptional customer serviceStrong verbal and written communication skillsExcellent organization, time-management, and multitasking abilitiesAbility to remain calm, compassionate, and professional in a busy veterinary environmentConfidence communicating with clients during both routine and emotionally challenging situationsStrong attention to detail and commitment to accuracyA positive, supportive, team-first mindsetConfidence taking ownership of tasks and responsibilitiesAbility to anticipate the needs of clients, veterinarians, technicians, and teammatesWillingness to ask for help and support others when they need itCommitment to learning, professional growth, and continued skill developmentAbility to appreciate that life is short, so you might as well smile while you still have teethYour own unique awesomeness—we're serious about that oneThe Extras You'll Actually FeelFour-day workweeks that give you more time for life outside the hospitalFlexible scheduling designed around a healthier work-life balanceNo nights, on-call hours, or holiday shiftsRegular lunch breaksA fridge stocked with drinks and snacksOccasional coffee runs, ice cream parties, and team mealsMentoring and support as you grow and advance your careerOpportunities to use your client service skills to make a difference in your communityA clinic culture that celebrates the personality and strengths you bring to workA team that knows excellent veterinary care and having fun at work are not mutually exclusiveBenefits You Can't BeatFinancial BenefitsA flexible approach to compensation that reflects your skill set and future performance401(k) matching & Roth Retirement Savings PlanFlexible Spending Account529 Savings PlanTuition Support ProgramReferral bonus programWellness BenefitsHealth insurance, including medical, dental, and visionSupplemental insurance, including accident, disability, critical illness, and life insuranceSick Time / Paid Time OffParental leaveFree or discounted lab work for employee petsPet discounts on services and productsPet food discount programWorkplace BenefitsQuarterly Team Rewards Bonus ProgramProfessional development opportunitiesContinuing education allowanceUniform allowanceOngoing mentoring and career supportLifestyle BenefitsSix paid holidaysEmployee Assistance ProgramEmployee discount program, including savings with participating brands and services such as Apple, Verizon, Disney, auto insurance, flights, and moreFlexible schedulingFour-day workweeksRegular lunch breaksNo nights or on-call hoursNo holiday shiftsJoin Our Team!At Pacific Heights Veterinary Hospital, we know an exceptional veterinary experience starts long before a patient enters the exam room. Our Veterinary Receptionists play a vital role in helping clients feel New Baltimore Animal Hospital