Hotel Front Desk Agent & Night Auditor

Job Description

Job Description

Candlewood Suites St. Charles is seeking a FLEXIBLE , dependable, friendly, and flexible Front Desk Agent to join our team.

Important:

Please apply only if you can work the required combination of morning, evening, and overnight shifts.

You must be available to train for 5 consecutive days.

Required Schedule Availability

Applicants must be available to work all three shifts :

• 7:00 a.m.–3:00 p.m.

• 3:00 p.m.–11:00 p.m.

• 11:00 p.m.–7:00 a.m.

The regular schedule will include two overnight shifts from 11:00 p.m.–7:00 a.m. The additional scheduled shifts will include both the 7:00 a.m.–3:00 p.m. shift and the 3:00 p.m.–11:00 p.m. shift.

Candidates must be able to start immediately and be willing to work mornings, evenings, and 2 overnights. Weekend and holiday availability is also required.

$17.25 per hour

Front Desk Responsibilities

• Welcome guests and provide friendly, professional service
• Complete guest check-ins, checkouts, and reservation updates
• Answer telephone calls and respond to guest questions
• Process payments, deposits, and credit card authorizations accurately
• Handle guest concerns professionally and notify management when assistance is needed
• Maintain accurate front desk records and complete assigned shift reports
• Communicate effectively with housekeeping and maintenance
• Follow hotel safety, security, privacy, and cash-handling procedures
• Monitor the property and respond appropriately to guest needs
• Keep the front desk, lobby, guest laundry room, and other public areas clean and organized
• Check and empty trash in assigned public areas
• Assist the housekeeping department with washing, drying, folding, and organizing hotel laundry as needed
• Complete additional duties assigned by management

Night Audit Responsibilities

• Complete the hotel’s nightly audit procedures accurately and on time
• Review guest accounts, room charges, payments, and transaction postings
• Correct or report discrepancies according to hotel procedures
• Balance cash, credit card, and other payment transactions
• Process no-shows and verify reservation information
• Run the end-of-day process in the hotel’s property-management system
• Prepare, organize, and distribute required daily reports
• Set up the front desk and prepare necessary information for the morning shift
• Monitor hotel activity and help maintain a safe, secure environment overnight
• Respond to guest requests and concerns while working independently
• Communicate any incidents, account issues, or unfinished tasks to management and the next shift

• Comfortable taking telephone calls and mitigating stressful situations
• Working knowledge of Microsoft Office and reservation management systems
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• Must have graduated high school, received a GED or equivalent
• 1+ year of hotel industry experience or related job preferred

• Previous hotel, front desk, night audit, or customer-service experience is preferred
• Open availability for all three shifts is required
• Must be dependable, punctual, and flexible
• Strong communication and guest-service skills
• Basic computer, data-entry, and math skills
• Ability to follow detailed night audit procedures
• Ability to work independently during overnight shifts
• Ability to remain calm and professional in challenging situations
• Willingness to assist with laundry and public-area cleaning
• Ability to stand for extended periods and lift, push, or carry items required for regular hotel duties

Candlewood Suites by IHG is a trusted extended-stay hotel brand dedicated to making every guest feel at home. Whether guests are staying for a few nights or several weeks, they rely on us to provide a clean, comfortable, and welcoming environment.

At Candlewood Suites St. Charles, we believe our team members are the heart of our success. We foster a supportive, respectful, and team-oriented workplace where every employee is valued and every role makes a difference. Our housekeeping team is essential to delivering the exceptional guest experience we're known for, and we take pride in maintaining the highest standards of cleanliness and hospitality.