Desk Assistant

Position Overview This student position is generally the initial contact responsible for providing customer service to residents and guests at our community desks. A person in this position provides assistance to residence hall staff with administrative tasks and serves as a source of information to residents and guests. This student position is also responsible for distributing mail and packages for the community as well as managing keys in accordance with University Housing policies and procedures. Qualifications Must always be enrolled on at least a half‑time basis at the University of Georgia when classes are in session (i.e., enrolled in a minimum of six credit hours for undergraduate and professional students during fall/spring semesters; enrolled in a minimum of five credit hours for graduate students during fall/spring semesters). Credit hour minimums during the summer terms may be different. Consult the University Housing Human Resources office for additional information. Must be in good standing with the Office of Student Conduct and University Housing. Good standing is defined as not being found responsible for policy violations that would interfere with the ability to perform tasks typically assigned to student employees. Additionally, good standing means that the student employee has participated in the student conduct process if charged with any violations and completed any sanctions that may be assigned by the prescribed deadline. Employment Conditions Student employees are considered temporary employees. A temporary employee may be separated at any time for any reason without notice and either the employer or the employee can end the employment relationship. Such separation is not grievable or subject to appeal. May not hold dual employment within the university during summer terms; student employees may not have another student position when employed with University Housing. May not exceed 20 hours of work per week when enrolled in classes. Limitations on hours worked are not impacted during summer enrollment. May not exceed 6 consecutive hours of work per shift without a 30‑minute break. Should be available to work a minimum of 8 hours of desk shifts per week, including overnight shifts, weekends, academic breaks, and holidays throughout the semester. Work during some home football games as required by your assigned community. New applicants should be available/present on May 11, 2026 to attend mandatory training (This is not negotiable). Duties / Responsibilities Provide exemplary customer service to all residents, guests, visitors, faculty and staff who interact with community desks and community office spaces. Function as a resource for accurate information concerning Housing and university operations. Support the Residential Programs and Services/RPS community office staff by performing assigned administrative responsibilities effectively and efficiently. Assist in the opening, closing and transition of residence halls. This may entail early arrival and late departures, as well as working during break periods and finals week. Support, communicate, enforce and abide by all university and department policies, procedures and regulations. Follow appropriate protocols for addressing incidents and potential policy violations. Assist Residential Programs and Services/RPS community office staff during a crisis or emergency, maintaining appropriate confidentiality. Complete all department and university training as required. Participate in all meeting activities including but not limited to staff meetings and one‑on‑one meetings with supervisor. Follow appropriate community desk policies and procedures including, but not limited to key management, equipment check‑out and building access control. Sort, record, distribute and forward mail, packages and newspapers according to United States Postal Service regulations and community procedures. Perform other duties consistent with the purpose of the position as assigned. Location Athens Equal Opportunity Statement The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (View email address on click.appcast.io). Background Investigation Offers of employment are contingent upon completion of a background investigation including a criminal background check, confirmation of credentials and employment history, and, if applicable, a satisfactory credit check. You may also be subject to a pre‑employment drug test for positions with high‑risk responsibilities, if applicable. #J-18808-Ljbffr