Tools Administrator Lead

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Tools Administrator Lead based in United States.

This role provides technical and operational leadership for a large-scale suite of DevOps, Agile, and collaboration platforms supporting an enterprise federal technology environment. You will lead a team of four tools administrators while remaining hands-on across critical development and collaboration tools. The position combines people leadership, enterprise tool administration, security, identity management, platform health, and continuous improvement. You will serve as a senior technical authority for platforms used across more than 20 development teams, approximately 1,000 users per tool, and over 10,000 code repositories. Working in a cloud-based environment, you will help ensure reliable tool availability, secure access, and efficient delivery workflows. This is an opportunity to shape tooling strategy while directly supporting Agile delivery at significant enterprise scale.

Accountabilities:

You will lead the Tools Management function while overseeing the administration, security, availability, and continuous improvement of a broad enterprise technology toolset.

• Lead, mentor, and manage a team of four tools administrators, providing technical direction, workload prioritization, performance feedback, and professional development support.
• Assign and oversee tasks across the team, ensuring balanced workloads and alignment with sprint and Program Increment (PI) objectives.
• Serve as the primary escalation point for complex technical issues and cross-team coordination challenges.
• Establish backup coverage plans to maintain operational continuity during leave or personnel transitions.
• Support onboarding and training for new or replacement team members.
• Oversee and contribute hands-on to the administration, configuration, and maintenance of Jira, Confluence, Mural, GitHub Enterprise, Slack, SonarQube, plugins, and integrations.
• Manage user provisioning and deprovisioning, role-based access controls (RBAC), SSO, and MFA through identity management platforms such as Okta.
• Monitor platform health, availability, and performance and proactively resolve issues to minimize disruption to development teams.
• Plan and execute tool upgrades, patches, and version updates using no-downtime deployment approaches.
• Act as the subject matter expert and final technical authority across supported tools.
• Oversee knowledge bases, runbooks, standard operating procedures, and other technical documentation.
• Draft and review user communications covering upgrades, credential changes, licensing updates, and required user actions.
• Contribute to sprint, monthly, and PI reporting covering tool availability, license compliance, and platform health.
• Identify and implement opportunities for automation, process optimization, and adoption of emerging technologies.
• Represent the tools team in Agile ceremonies, PI planning, stakeholder reviews, and other cross-functional activities.

Requirements:

The ideal candidate combines strong enterprise systems administration expertise with proven technical leadership and experience supporting large-scale Agile or DevOps environments. You should be comfortable balancing hands-on technical execution with team management, stakeholder communication, security requirements, and continuous improvement.

• Ability to obtain and maintain a federal government Public Trust clearance.
• Hands-on enterprise administration experience with Jira, Confluence, GitHub Enterprise, Slack, and Mural.
• At least 2 years of experience leading or supervising technical administrators or engineers, including task assignment, performance feedback, and team development.
• Demonstrated experience managing Jira at scale, including workflow configuration, permission schemes, and Agile/SAFe board setup.
• Experience administering Confluence spaces, including templates and cross-team documentation governance.
• Experience administering GitHub Enterprise, including repositories, branch policies, webhooks, and CI/CD integrations.
• Experience configuring and managing Slack workspaces and integrations with developer toolchains.
• Hands-on SonarQube experience, including Quality Gate configuration, CI/CD integration, and security vulnerability triage.
• Familiarity with Infrastructure as Code tools such as Terraform or AWS CloudFormation.
• Experience with SSO/MFA administration, preferably using Okta or a similar identity provider.
• Working knowledge of AWS cloud environments and cloud-based infrastructure management.
• Strong written and verbal communication skills, including the ability to explain technical topics to stakeholders and prepare user-facing communications.
• Experience working in a SAFe or scaled Agile environment supporting multiple development teams is preferred.
• Familiarity with CloudBees CI, JFrog Artifactory, TestRail, Grafana, Splunk, or similar enterprise tools is a plus.
• Experience with API configuration and monitoring, such as Kong or AWS API Gateway, is desirable.
• Knowledge of federal IT standards, including FISMA, ATO processes, and NIST security frameworks, is preferred.
• Relevant certifications such as Atlassian Certified Professional, AWS Certified SysOps Administrator, or similar are a plus.
• Ability to work remotely while being based in the United States.

Benefits:

• Remote position for candidates based in the United States.
• Full-time opportunity supporting a large-scale federal government technology program.
• Leadership responsibility for a team of four technical administrators.
• Opportunity to work with enterprise-scale DevOps, Agile, cloud, collaboration, identity, and security platforms.
• Exposure to Jira, Confluence, GitHub Enterprise, Slack, Mural, SonarQube, AWS, Okta, and related technologies.
• Opportunity to influence automation, process optimization, platform reliability, and technology adoption.
• Position is contingent upon program award; qualified candidates are being recruited proactively ahead of contract award.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.