Implementation Specialist (Remote, US)

Implementation Specialist (Remote, US)

About WISK

WISK is an inventory management and analytics platform built for the hospitality industry. Restaurants, bars, hotels and multi-unit F&B groups use WISK to track inventory, process invoices, connect their POS sales and see where their product and money are going.Margins in hospitality are tight, so every bottle, case and plate counts. Our mission is to give operators the data and workflows to control costs, cut waste and make smarter decisions about what they buy and sell.

About the role

The Implementation Specialist owns each new customer’s journey from kickoff until they can run WISK on their own. You’ll be the main point of contact during onboarding. You’ll help customers define what success looks like, build their foundational data, train their teams on our core workflows, and get them to their first meaningful results. Once a customer is up and running, you’ll hand them off to our Account Management team, along with a clear picture of where the account stands and what comes next.You’ll work with single-location restaurants, multi-unit F&B groups and hotels. Some implementations are fully remote and others happen on-site.

What you’ll get the opportunity to do

Lead Customer Onboarding

• Run kickoff calls, understand each customer’s goals and pain points, and set a clear definition of success for the next 30 to 60 days
• Manage several onboardings at once and keep each account moving from kickoff to handoff
• Spot risks early, such as unresponsive customers, POS issues or stalled tasks, and escalate when needed
• Travel on-site for hotel and multi-unit implementations, inventory counts and in-person training

Build the Foundation

• Set up venues, users and permissions, and identify a champion on the customer’s team
• Build and clean up item lists, including products, units, costs and distributors, and merge duplicates
• Connect POS systems and make sure sales data flows into WISK correctly
• Coordinate recipe collection and recipe-to-POS mapping with our Recipe Mapping team

Train and Drive Adoption

• Train customer teams on taking inventory, uploading and processing invoices, depletions, partial inventories, transfers and requisitions, and batches
• Walk customers through their Consumption report and help them understand what their data is telling them
• Coach customers until they can run core workflows without live help
• Make sure customers know where to find reports and where to go for support

Hand Off and Improve

• Co-lead the first Variance review with the Account Manager and transition ownership smoothly
• Keep accurate CRM notes, implementation stages and handoff documentation
• Share customer feedback with our Product and Support teams to help improve WISK and the onboarding experience

What you’ll bring to the team

• 2+ years of experience in customer onboarding, implementation, customer success or account management
• Excellent verbal and written communication skills, and the ability to explain inventory concepts in plain language
• Strong organization, and the ability to manage multiple accounts and deadlines at the same time
• Comfort working with spreadsheets and cleaning up messy data
• A patient, proactive and customer-first approach to problem-solving
• The ability to work independently in a remote, fast-paced environment
• Experience with CRM tools (Close, Salesforce, HubSpot or similar)

Bonus points

• Bilingual in English and Spanish (strongly preferred)
• Restaurant, bar or hotel experience, especially back-of-house, inventory or bar management
• Experience with SaaS onboarding, POS systems or hospitality tech

Role details

• Fully remote, open to candidates based in the United States
• Travel up to 25% for on-site implementations
• This position does not include benefits

How to apply

If you love hospitality, enjoy teaching people new tools, and want to help operators run smarter businesses, we’d love to hear from you. Apply through LinkedIn and a member of our team will be in touch.

WISK is an equal opportunity employer. We welcome applicants of every background and do not discriminate on the basis of race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability or any other protected status.