Systems Administrator [Remote]

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Systems Administrator in the United States.

In this role, you will provide advanced technical support across complex, multi-tenant IT environments, acting as a key escalation point for critical incidents and service requests. You will work in a fast-paced managed services environment where reliability, responsiveness, and clear communication are essential to maintaining high-quality client support. The position involves deep troubleshooting across servers, networks, and cloud-based systems while ensuring minimal disruption to business operations. You will collaborate with engineers and cross-functional teams to resolve issues, improve systems, and strengthen overall infrastructure performance. This role also includes opportunities to influence best practices, enhance security posture, and contribute to continuous service improvement. It is well-suited for a technically strong administrator who thrives in dynamic environments and enjoys solving complex infrastructure challenges.

Accountabilities

• Provide advanced remote support for escalated incidents across Windows, server, network, and cloud environments in multi-tenant client infrastructures.
• Troubleshoot and resolve complex issues across workstations, servers, and networking systems using structured root-cause analysis.
• Serve as an escalation point for engineering teams, offering technical guidance and mentoring where needed.
• Communicate clearly with clients through phone, email, and chat, providing timely updates and setting expectations throughout incident resolution.
• Document all troubleshooting steps, resolutions, and system interactions accurately within internal tools.
• Analyze unfamiliar client environments to identify optimal resolution paths and improve service outcomes.
• Support Microsoft 365, Azure AD/Entra, Active Directory, Exchange, Intune, and SharePoint environments.
• Manage networking issues including DNS, DHCP, VLANs, NAT, VPNs, and Layer 2/3 configurations.
• Utilize automation and scripting (including PowerShell) to improve efficiency and support repeatable solutions.
• Identify recurring issues and contribute to problem management and continuous improvement initiatives.
• Participate in security monitoring, risk identification, and change management processes.
• Provide guidance on infrastructure best practices and help improve client environments over time.

Requirements

• 3–5 years of experience in IT support, systems administration, or MSP/multi-tenant environments.
• Strong hands-on experience with Windows Server, Active Directory, Azure AD/Entra, Exchange/M365, Intune, and SharePoint.
• Solid understanding of networking fundamentals including DNS, DHCP, VLANs, NAT, and VPNs.
• Experience with endpoint security tools (AV/EDR), backup and disaster recovery, and patch management systems.
• Proficiency in PowerShell scripting and automation for system administration tasks.
• Strong incident management, change control, and documentation skills.
• Excellent communication skills with the ability to support both technical and non-technical audiences.
• Ability to work independently while collaborating effectively in team-based environments.
• Strong customer service mindset with a focus on responsiveness and professionalism.
• Flexibility to participate in on-call rotations and after-hours support as needed.

Benefits

• Full-time role with a structured weekday schedule (Monday–Friday, 8 AM–5 PM ET).
• Exposure to a wide range of enterprise and cloud technologies in a managed services environment.
• Opportunities for professional growth and advancement in a fast-scaling technology organization.
• Hands-on experience with Microsoft cloud ecosystems and enterprise infrastructure tools.
• Collaborative, learning-focused environment with technical mentorship opportunities.
• Potential for client site visits depending on operational needs.
• Certification-aligned experience supporting career development (Network+, Azure, Microsoft 365, ITIL).

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.