Front Desk

Description We are seeking a friendly, organized, and detail-oriented Front Desk Receptionist to join our team. This role is responsible for greeting patients, managing front-office communications, and supporting administrative and scheduling functions. The ideal candidate will deliver exceptional customer service while maintaining a professional and welcoming environment for patients, staff, and visitors. Advocare, LLC is a physician-owned partnership of leading pediatricians, family practitioners, and specialists across New Jersey, Pennsylvania, and Delaware. As a Front Desk Receptionist, you will be an integral member of a forward-thinking clinical team dedicated to delivering exceptional patient care and service in a dynamic healthcare environment. Key Responsibilities Answer incoming calls on a multi-line telephone system with professionalism and efficiency Schedule, confirm, and manage patient appointments Transfer calls and take accurate messages in accordance with office procedures Greet patients and visitors and notify appropriate team members of their arrival Collect and post co-pays and communicate outstanding balances Perform patient check-out and follow proper check-out protocols Notify providers when patients cancel appointments Conduct follow-up phone calls to patients as requested by the physician or nurse Type correspondence and office memos as directed Transcribe visit details into medical reports Prepare charts, gather necessary paperwork, and print daily appointment schedules Front Desk Receptionist Required Skills and Abilities Excellent customer service and communication skills Ability to maintain professionalism, confidentiality, and diplomacy Strong interpersonal skills with the ability to work with diverse individuals Detail-oriented with strong follow-up and multitasking capabilities Adaptable and flexible in a fast-paced, ever-changing environment Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) Benefits Available Multiple medical and prescription coverage options Dental and vision care plans Health Savings Accounts (HSAs), where applicable Flexible Spending Accounts (FSAs) Voluntary critical illness, cancer, and accident insurance Voluntary hospital indemnity coverage Voluntary short-term and long-term disability insurance Voluntary term life insurance and AD&D (Accidental Death & Dismemberment) 401(k) retirement savings plan Paid time off (PTO) Group auto and homeowners insurance Requirements Education and Experience High School Diploma or equivalent required Front desk or medical office experience preferred Familiarity with electronic medical records (EMR) is a plus #J-18808-Ljbffr